Common use of Local Origination Clause in Contracts

Local Origination. Calls made to local telephone numbers are enabled with the same capabilities of intelligent call routing, treatment and management typically used to connect toll-free calls to contact centers (“Local Origination”). Local Origination telephone numbers are Verizon VoIP numbers, or numbers that have been ported to Verizon, which enable inbound calls provisioned with the above-mentioned features. Local Origination is available only in the U.S. for TDM-originated (PSTN) and IP-originated (VoIP) calls. VoIP Inbound Local Origination calls terminated to non-IP switched access locations will be supported for calls terminated to Customer’s location served by a rate center in the same local calling area as the rate center associated with the dialed VoIP Inbound Local Origination number. All other calls terminated to non-IP switched access locations will not be supported by VoIP Inbound Local Origination and in the event such calls are terminated, the appropriate tariff or Guide rate will apply. Customer’s VoIP Inbound Local Origination calls to non-IP dedicated access locations or IP locations will be supported, and the rates set forth in Part I above will apply. Customer’s IP-based traffic may originate from Verizon VoIP Service or Verizon’s wholesale VoIP service (both services separately contracted) without conversion to TDM service. Local Origination options include directory listings for TNs. For each TN, one standard listing will be placed in the local exchange carrier’s (“LEC’s”) White Pages and one in the Yellow Pages, to the extent such directory listings are currently offered by the LEC. Additional and alternate listings are available for an additional charge.

Appears in 2 contracts

Sources: Ip Contact Center Services Agreement, Ip Contact Center Services Agreement