Liability for unauthorised transactions. 13.1. We are responsible for losses caused by unauthorised transactions unless otherwise specified in this section. A transaction is considered unauthorised if the Cardholder has not consented to the transaction. 13.2. Provided You have not acted fraudulently or with gross negligence, your maximum liability for any unauthorized transactions or fees incurred on your Card before You report it lost or stolen will be £35.00. “Gross negligence” could include keeping Your PIN close to Your Card, so that both are easy to use by a third party. 13.3. You will be responsible for 13.3.1. any unauthorised activity and loss if You act fraudulently or intentionally or with gross negligence fail to comply with the obligations of Sections 11 and 12 13.3.2. any loss or fraud that results directly from your failure to advise us promptly of any name, address or contact details changes. 13.4. In the event that You do not use your Card in accordance with this Agreement or We find that You are using the Card fraudulently, We reserve the right to charge You for any reasonable costs that We incur in taking action to stop You using this Card and to recover any monies owed as a result of your activities. 13.5. You will not be liable for unauthorized transactions that occur after You have notified us of lost, stolen or misappropriated Card or Credentials, unless You have acted fraudulently. 14 Refunds and OUR LIABILITIES 14.1. Provided that You dispute an unauthorized transaction in accordance to Sections 12 and 13 of this Agreement without undue delay after You became or should have become aware of the circumstance, and no later than 13 months after the debit date, we must refund the amount of the transaction. Our obligation to refund the charge does not apply if (a) You have accepted liability for the transaction in writing, or (b) We have reason to believe that the transaction was authorized by You and initiate an investigation into the matter. The duty to ▇▇▇▇▇▇ stated in the first sentence does not apply to your own liability for £35.00 under Section 13.2. 14.2. Without prejudice to your obligations under Section 11, We will ensure that the Credentials associated with the Card or Account are not available to anyone other than You. 14.3. We will ensure the availability of our Account Centre or Customer Service at all times for You to notify us of lost, stolen or misappropriated Card or Credentials, or request the lifting of a card block. 14.4. We will not be obliged to enter into any dispute arising between You and a retailer or a bank and, moreover, a dispute with a retailer or a bank does not absolve You of complying with regulations governing the use of the Card and this Agreement. Please note that We do not accept liability for the quality, nature, delivery, or other aspects of the goods or services bought with the Card, unless otherwise stated in this Agreement or pursuant to legislation. Disputes related to the quality, nature, delivery, or other aspects of goods or services bought with the Card should be addressed to the merchant. 14.5. If You notify us that You have become the victim of a fraud or other criminal offence in connection with charges to your account, (a) You must provide us with a written report detailing the circumstances and (b) We may require that You report the matter to the police. 14.6. We are liable for your direct losses: (a) for unauthorized transactions to the extent described in Sections 13 and 14, (b) if the Account has been wrongfully debited as a result of our Payment Processing Services (and in some cases the merchant’s systems) causing a transactional error, technical failure, posting errors or similar circumstances, (c) for incorrect charges to your Account due to our negligence. 14.7. While We are responsible for processing your transactions in a correct and timely manner, absent negligence by us, We will not be liable for not processing transactions, or for processing them incorrectly, in following circumstances: 14.7.1. the Available Balance is not enough to process the amount of the transaction as posted by You or the merchant (this may occur because You do not have sufficient funds in the account, because there is an existing authorization hold, or because You or the merchant have entered an incorrect transaction amount that exceeds the funds in the account); 14.7.2. access to your funds is blocked as a security measure because You reported the loss, theft or unauthorised use of your Card; 14.7.3. We have reason to believe the requested transaction is suspicious, fraudulent, or unauthorized; 14.7.4. We determine that We cannot process or execute a transaction to comply with applicable law, a court order or card association rules; 14.7.5. the ATM You are trying to use does not have enough cash; 14.7.6. the ATM, POS terminal, website, network, or communication system involved in your transaction did not work properly; 14.7.7. your computer or mobile device from which You are performing the transaction fails to send or receive data or relevant messages; 14.7.8. circumstances beyond our control (for example, natural disasters, earthquakes, fires, floods, war, or acts of terrorism) prevent the completion of the transaction; 14.7.9. a merchant, bank or ATM refuses to accept your Card; 14.7.10. You or the merchant provided inaccurate or incomplete information regarding a transaction. If the merchant provided an incorrect amount which You should have discovered when using the Card to pay for goods or services, You must address the complaint to the merchant; 14.7.11. your Card is not working because it has been damaged (in this case, please inform customer service so that We can replace the card); and 14.7.12. short-term interruptions in the payment card system or the Payment Processing Services. In all of these instances, We may be liable if We have acted negligently and in doing so contributed to your loss. However, the liability for such negligence is limited to your direct loss. 14.8. Unless otherwise stated, our liability is limited to the amount deducted from your Account. 14.9. To the extent allowed by applicable law, We are not liable for any type of indirect losses, or consequential or punitive damages, unless We have acted with gross negligence, willful misconduct or fraud. Further We are not liable for losses that (a) occur due to exceptional circumstances beyond our control or that We cannot predict or avoid the consequences, or (b) may be caused due to duties imposed on us by law.
Appears in 1 contract
Liability for unauthorised transactions. 13.15.1 We recommend that you check your transaction history and balance regularly. We are responsible for losses caused by unauthorised transactions unless otherwise specified If you notice an error in this section. A any Card transaction is considered unauthorised if the Cardholder has not consented to the transaction.
13.2. Provided You have not acted fraudulently or with gross negligence, your maximum liability for any unauthorized transactions or fees incurred on your a Card before You report it lost or stolen will be £35.00. “Gross negligence” could include keeping Your PIN close to Your Card, so transaction that both are easy to use by a third party.
13.3. You will be responsible for
13.3.1. any unauthorised activity and loss if You act fraudulently or intentionally or with gross negligence fail to comply with the obligations of Sections 11 and 12
13.3.2. any loss or fraud that results directly from your failure to advise us promptly of any name, address or contact details changes.
13.4. In the event that You you do not use your recognise, you must notify Card in accordance with this Agreement or We find that You are using the Card fraudulently, We reserve the right to charge You for any reasonable costs that We incur in taking action to stop You using this Card and to recover any monies owed as a result of your activities.
13.5. You will not be liable for unauthorized transactions that occur after You have notified us of lost, stolen or misappropriated Card or Credentials, unless You have acted fraudulently. 14 Refunds and OUR LIABILITIES
14.1. Provided that You dispute an unauthorized transaction in accordance to Sections 12 and 13 of this Agreement Services without undue delay after You became or should have become aware of the circumstance, and in any event no later than 13 thirteen (13) months after of the transaction debit date. We may request that you provide additional written information concerning any such Card transaction on the dispute form, we must which can be found on ▇▇▇.▇▇▇▇▇▇.▇▇
5.2 We will refund any unauthorised transaction at the amount end of the transaction. Our obligation to refund the charge does not apply if (a) You have accepted liability for the transaction in writingnext Working Day, or (b) We unless we have reason to believe that the transaction was authorized authorised by You you, or caused by you breaking any term, you allowed it to happen because of your gross negligence, or we have reasonable grounds to suspect fraudulent activity on your part.
5.3 Further to clause 5.2, if we do not make an immediate refund and initiate an investigation into you still wish to dispute the matter. The duty transaction as unauthorised, we reserve the right to ▇▇▇▇▇▇ stated request additional written information in the first sentence does form of a statement signed by you, providing evidence to support your claim that the disputed transaction was unauthorised. You may be prosecuted in the event you make a fraudulent claim for an unauthorised transaction whether or not apply to your own liability for £35.00 under Section 13.2you have received a refund.
14.2. Without prejudice to your obligations under Section 11, We will ensure that the Credentials associated with 5.4 Where the Card is lost or Account are not available stolen, or you have failed to anyone other than You.keep the security features of the Card safe in accordance with this Agreement, your maximum liability will be limited to EUR50 (or Currency equivalent), unless you have acted fraudulently or have with intent or gross negligence failed to:
14.3. We will ensure the availability of our Account Centre 5.4.1 use any Card or Customer Service at all times for You to security details in accordance with these terms and conditions;
5.4.2 notify us without delay in accordance with clause 5.1 on becoming aware of lostthe loss, stolen theft, misappropriation or misappropriated Card or Credentials, or request the lifting of a card block.
14.4. We will not be obliged to enter into any dispute arising between You and a retailer or a bank and, moreover, a dispute with a retailer or a bank does not absolve You of complying with regulations governing the unauthorised use of the Card and this Agreement. Please note that We do not accept liability or security details;
5.4.3 take all reasonable steps to keep the Card or security details safe.
5.5 If any of the above occurs, you may be liable for the qualityentire loss. The EUR50 maximum liability will usually be charged in EUR (irrespective of any currency conversion), natureunless there are insufficient funds available in EUR, deliverythen the amount will be funded by converting the outstanding amount into the next available Currency balance on the Card and a foreign exchange rate will be applied (see clause 8). The foreign exchange rate used is the rate determined by Mastercard in effect on the day the amount is debited. We won’t hold you responsible up to EUR50 where:
5.5.1 the loss or theft of the security details was not detectable by you prior to the transaction (unless you have acted fraudulently); or
5.5.2 the loss was caused by the acts or omissions of one of our employees, agents or branches, or other aspects an entity which carried out activities on behalf of the goods or services bought with the Card, unless otherwise stated in this Agreement or pursuant to legislation. Disputes related to the quality, nature, delivery, or other aspects of goods or services bought with the Card should be addressed to the merchantus.
14.5. If You notify us 5.6 Subject to clauses 5.2, 5.3 and 5.4, where it is determined that You have become the victim of a fraud or other criminal offence in connection with charges to your account, (a) You must provide us with a written report detailing the circumstances and (b) We may require that You report the matter to the police.
14.6. We you are not liable for your direct losses: (a) for unauthorized transactions to the extent described in Sections 13 and 14an unauthorised transaction, (b) if the Account has been wrongfully debited as a result of our Payment Processing Services (and in some cases the merchant’s systems) causing a transactional error, technical failure, posting errors or similar circumstances, (c) for incorrect charges to your Account due to our negligence.
14.7. While We are responsible for processing your transactions in a correct and timely manner, absent negligence by us, We you will not be liable for not processing transactionsany of the loss incurred. We will refund the value of that transaction and any charges and interest incurred within one (1) Working Day and we will have no further liability to you for any other losses you may suffer. If our investigations conclude that the transaction you have disputed has been authorised by you or on your behalf, or for processing them incorrectly, in following circumstances:
14.7.1. the Available Balance is not enough to process the amount of the transaction as posted by You or the merchant (this may occur because You do not have sufficient funds in the account, because there is an existing authorization hold, or because You or the merchant have entered an incorrect transaction amount that exceeds the funds in the account);
14.7.2. access to your funds is blocked as a security measure because You reported the loss, theft or unauthorised use of your Card;
14.7.3. We have reason to believe the requested transaction is suspicious, fraudulent, or unauthorized;
14.7.4. We determine that We cannot process or execute a transaction to comply with applicable law, a court order or card association rules;
14.7.5. the ATM You are trying to use does not have enough cash;
14.7.6. the ATM, POS terminal, website, network, or communication system involved in your transaction did not work properly;
14.7.7. your computer or mobile device from which You are performing the transaction fails to send or receive data or relevant messages;
14.7.8. circumstances beyond our control (for example, natural disasters, earthquakes, fires, floods, war, or acts of terrorism) prevent the completion of the transaction;
14.7.9. a merchant, bank or ATM refuses to accept your Card;
14.7.10. You or the merchant provided inaccurate or incomplete information regarding a transaction. If the merchant provided an incorrect amount which You should have discovered when using the Card to pay for goods or services, You must address the complaint to the merchant;
14.7.11. your Card is not working because it has been damaged (in this case, please inform customer service so that We can replace the card); and
14.7.12. short-term interruptions in the payment card system or the Payment Processing Services. In all of these instances, We may be liable if We you have acted negligently and in doing so contributed to your loss. However, the liability for such negligence is limited to your direct loss.
14.8. Unless otherwise stated, our liability is limited to the amount deducted from your Account.
14.9. To the extent allowed by applicable law, We are not liable for any type of indirect losses, fraudulently or consequential or punitive damages, unless We have acted with gross negligence, willful misconduct we may later deduct the amount refunded from your Card.
5.7 When we are responsible for the execution of a transaction and we did not execute it correctly, then you must notify Card Services about the incorrectly executed transaction within thirteen (13) months of the transaction debit date. We will refund the amount debited in respect of the non-executed or frauddefective payment without undue delay and, where applicable, restore the Card Fund to the state in which it would have been had the non-executed or defective transaction not taken place; for example, by refunding any charges as appropriate. Further We are not liable for losses that (a) occur due will have no further liability to exceptional circumstances beyond our control or that We cannot predict or avoid the consequences, or (b) may be caused due to duties imposed on us by lawyou.
Appears in 1 contract
Sources: Postfx™ Mastercard Currency Card Terms and Conditions
Liability for unauthorised transactions. 13.15.1 We recommend that you check your transaction history and balance at least once a month. If you notice an error in any Card transaction or a Card transaction that you do not recognise, you must notify Card Services without undue delay and in any event no later than thirteen (13) months of the transaction debit date. We are responsible for losses may request that you provide additional written information concerning any such Card transaction on the dispute form, which can be found on
5.2 We will refund any unauthorised transaction immediately, unless we have reason to believe (based on the evidence available to us at the time you report the unauthorised transaction) that the transaction was authorised by you, or caused by unauthorised transactions unless otherwise specified you breaking any important term or repeatedly breaking any term and failing to remedy it, or you allowed it to happen because of your gross negligence, or we have reasonable grounds to suspect fraudulent activity on your part.
5.3 If we make an immediate refund in this section. A transaction is considered unauthorised if the Cardholder has not consented to accordance with clause 5.2, or make a refund after investigating the transaction, we reserve the right to reverse the refund if we do not receive a completed dispute form providing details of the unauthorised transaction from you within ten (10) working days of our request.
13.25.4 Further to clause 5.2, if we do not make an immediate refund and you still wish to dispute the transaction as unauthorised, we reserve the right to request additional written information in the form of a statement signed by you providing evidence to support your claim that the disputed transaction was unauthorised. Provided You may be prosecuted in the event you make a fraudulent claim for an unauthorised transaction whether or not you have not acted fraudulently received a refund.
5.5 Where the Card is lost or stolen, or you have failed to keep the security features of the Card safe in accordance with gross negligencethis Agreement, your maximum liability for any unauthorized transactions or fees incurred on your Card before You report it lost or stolen will be £35.00. “Gross negligence” could include keeping Your PIN close limited to Your CardGB£50 (or Currency equivalent), so that both are easy to use by a third party.
13.3. You will be responsible for
13.3.1. any unauthorised activity and loss if You act unless you have acted fraudulently or intentionally have with intent or with gross negligence fail failed to comply with this Agreement, in which case you may be liable for the obligations of Sections 11 entire loss. The GB£50 maximum liability will usually be charged in GBP, unless there are insufficient funds available in GBP, then the amount will be funded by converting the outstanding amount into the next available Currency balance on the Card and 12
13.3.2a foreign exchange rate will be applied (see clause 8). any loss or fraud that results directly from your failure to advise The foreign exchange rate used is the rate determined by us promptly of any name, address or contact details changesin effect on the day the amount is debited.
13.4. In the event 5.6 Subject to clauses 5.2, 5.4 and 5.5, where it is determined that You do you are not use your Card in accordance with this Agreement or We find that You are using the Card fraudulentlyliable for an unauthorised transaction, We reserve the right to charge You for any reasonable costs that We incur in taking action to stop You using this Card and to recover any monies owed as a result of your activities.
13.5. You you will not be liable for unauthorized transactions any of the loss incurred, we will refund the value of that occur after You transaction immediately and we will have notified us of lostno further liability to you for any other losses you may suffer. However, stolen if our investigations conclude that the transaction you have disputed has been authorised by you or misappropriated Card on your behalf, or Credentials, unless You you have acted fraudulently. 14 Refunds and OUR LIABILITIES
14.1. Provided that You dispute an unauthorized transaction in accordance to Sections 12 and 13 of this Agreement without undue delay after You became or should have become aware , we will not refund the value of the circumstancetransaction and we may charge you an investigation administration fee of up to GB£50. The investigation administration fee will usually be charged in GBP unless there are insufficient funds available in GBP, and no later than 13 months after the debit date, we must refund then the amount of will be funded by converting the transaction. Our obligation to refund the charge does not apply if (a) You have accepted liability for the transaction in writing, or (b) We have reason to believe that the transaction was authorized by You and initiate an investigation outstanding amount into the matter. The duty to ▇▇▇▇▇▇ stated in the first sentence does not apply to your own liability for £35.00 under Section 13.2.
14.2. Without prejudice to your obligations under Section 11, We will ensure that the Credentials associated with the Card or Account are not next available to anyone other than You.
14.3. We will ensure the availability of our Account Centre or Customer Service at all times for You to notify us of lost, stolen or misappropriated Card or Credentials, or request the lifting of a card block.
14.4. We will not be obliged to enter into any dispute arising between You and a retailer or a bank and, moreover, a dispute with a retailer or a bank does not absolve You of complying with regulations governing the use of Currency balance on the Card and this Agreementa foreign exchange rate will be applied (see clause 8). Please note that We do not accept liability for The foreign exchange rate used is the quality, nature, delivery, or other aspects of rate determined by us in effect on the goods or services bought with day the Card, unless otherwise stated in this Agreement or pursuant to legislation. Disputes related to the quality, nature, delivery, or other aspects of goods or services bought with the Card should be addressed to the merchantinvestigation administration fee is applied.
14.5. If You notify us that You have become the victim of a fraud or other criminal offence in connection with charges to your account, (a) You must provide us with a written report detailing the circumstances and (b) We may require that You report the matter to the police.
14.6. We are liable for your direct losses: (a) for unauthorized transactions to the extent described in Sections 13 and 14, (b) if the Account has been wrongfully debited as a result of our Payment Processing Services (and in some cases the merchant’s systems) causing a transactional error, technical failure, posting errors or similar circumstances, (c) for incorrect charges to your Account due to our negligence.
14.7. While We are responsible for processing your transactions in a correct and timely manner, absent negligence by us, We will not be liable for not processing transactions, or for processing them incorrectly, in following circumstances:
14.7.1. the Available Balance is not enough to process the amount of the transaction as posted by You or the merchant (this may occur because You do not have sufficient funds in the account, because there is an existing authorization hold, or because You or the merchant have entered an incorrect transaction amount that exceeds the funds in the account);
14.7.2. access to your funds is blocked as a security measure because You reported the loss, theft or unauthorised use of your Card;
14.7.3. We have reason to believe the requested transaction is suspicious, fraudulent, or unauthorized;
14.7.4. We determine that We cannot process or execute a transaction to comply with applicable law, a court order or card association rules;
14.7.5. the ATM You are trying to use does not have enough cash;
14.7.6. the ATM, POS terminal, website, network, or communication system involved in your transaction did not work properly;
14.7.7. your computer or mobile device from which You are performing the transaction fails to send or receive data or relevant messages;
14.7.8. circumstances beyond our control (for example, natural disasters, earthquakes, fires, floods, war, or acts of terrorism) prevent the completion of the transaction;
14.7.9. a merchant, bank or ATM refuses to accept your Card;
14.7.10. You or the merchant provided inaccurate or incomplete information regarding a transaction. If the merchant provided an incorrect amount which You should have discovered when using the Card to pay for goods or services, You must address the complaint to the merchant;
14.7.11. your Card is not working because it has been damaged (in this case, please inform customer service so that We can replace the card); and
14.7.12. short-term interruptions in the payment card system or the Payment Processing Services. In all of these instances, We may be liable if We have acted negligently and in doing so contributed to your loss. However, the liability for such negligence is limited to your direct loss.
14.8. Unless otherwise stated, our liability is limited to the amount deducted from your Account.
14.9. To the extent allowed by applicable law, We are not liable for any type of indirect losses, or consequential or punitive damages, unless We have acted with gross negligence, willful misconduct or fraud. Further We are not liable for losses that (a) occur due to exceptional circumstances beyond our control or that We cannot predict or avoid the consequences, or (b) may be caused due to duties imposed on us by law.
Appears in 1 contract
Sources: Multi Currency Cash Passport Prepaid Mastercard Terms and Conditions
Liability for unauthorised transactions. 13.1. We are responsible for losses caused by unauthorised transactions unless otherwise specified in this section. A transaction is considered unauthorised if the Cardholder has not consented to the transaction.
13.2. Provided You have not acted fraudulently or with gross negligence, your maximum liability for any unauthorized transactions or fees incurred on your Card before You report it lost or stolen will be £35.00. “Gross negligence” could include keeping Your PIN close to Your Card, so that both are easy to use by a third party.
13.3. You will be responsible for
13.3.1. any unauthorised activity and loss if You act fraudulently or intentionally or with gross negligence fail to comply with the obligations of Sections 11 and 12
13.3.2. any loss or fraud that results directly from your failure to advise us promptly of any name, address or contact details changes.
13.4. In the event that You do not use your Card in accordance with this Agreement or We find that You are using the Card fraudulently, We reserve the right to charge You for any reasonable costs that We incur in taking action to stop You using this Card and to recover any monies owed as a result of your activities.
13.5. You will not be liable for unauthorized transactions that occur after You have notified us of lost, stolen or misappropriated Card or Credentials, unless You have acted fraudulently. 14 Refunds and OUR LIABILITIES
14.1. Provided that You dispute an unauthorized transaction in accordance to Sections 12 and 13 of this Agreement without undue delay after You became or should have become aware of the circumstance, and no later than 13 months after the debit date, we must refund the amount of the transaction. Our obligation to refund the charge does not apply if (a) You have accepted liability for the transaction in writing, or (b) We have reason to believe that the transaction was authorized by You and initiate an investigation into the matter. The duty to ▇▇▇▇▇▇ refund stated in the first sentence does not apply to your own liability for £35.00 under Section 13.2.
14.2. Without prejudice to your obligations under Section 11, We will ensure that the Credentials associated with the Card or Account are not available to anyone other than You.
14.3. We will ensure the availability of our Account Centre or Customer Service at all times for You to notify us of lost, stolen or misappropriated Card or Credentials, or request the lifting of a card block.
14.4. We will not be obliged to enter into any dispute arising between You and a retailer or a bank and, moreover, a dispute with a retailer or a bank does not absolve You of complying with regulations governing the use of the Card and this Agreement. Please note that We do not accept liability for the quality, nature, delivery, or other aspects of the goods or services bought with the Card, unless otherwise stated in this Agreement or pursuant to legislation. Disputes related to the quality, nature, delivery, or other aspects of goods or services bought with the Card should be addressed to the merchant.
14.5. If You notify us that You have become the victim of a fraud or other criminal offence in connection with charges to your account, (a) You must provide us with a written report detailing the circumstances and (b) We may require that You report the matter to the police.
14.6. We are liable for your direct losses: (a) for unauthorized transactions to the extent described in Sections 13 and 14, (b) if the Account has been wrongfully debited as a result of our Payment Processing Services (and in some cases the merchant’s systems) causing a transactional error, technical failure, posting errors or similar circumstances, (c) for incorrect charges to your Account due to our negligence.
14.7. While We are responsible for processing your transactions in a correct and timely manner, absent negligence by us, We will not be liable for not processing transactions, or for processing them incorrectly, in following circumstances:
14.7.1. the Available Balance is not enough to process the amount of the transaction as posted by You or the merchant (this may occur because You do not have sufficient funds in the account, because there is an existing authorization hold, or because You or the merchant have entered an incorrect transaction amount that exceeds the funds in the account);
14.7.2. access to your funds is blocked as a security measure because You reported the loss, theft or unauthorised use of your Card;
14.7.3. We have reason to believe the requested transaction is suspicious, fraudulent, or unauthorized;
14.7.4. We determine that We cannot process or execute a transaction to comply with applicable law, a court order or card association rules;
14.7.5. the ATM You are trying to use does not have enough cash;
14.7.6. the ATM, POS terminal, website, network, or communication system involved in your transaction did not work properly;
14.7.7. your computer or mobile device from which You are performing the transaction fails to send or receive data or relevant messages;
14.7.8. circumstances beyond our control (for example, natural disasters, earthquakes, fires, floods, war, or acts of terrorism) prevent the completion of the transaction;
14.7.9. a merchant, bank or ATM refuses to accept your Card;
14.7.10. You or the merchant provided inaccurate or incomplete information regarding a transaction. If the merchant provided an incorrect amount which You should have discovered when using the Card to pay for goods or services, You must address the complaint to the merchant;
14.7.11. your Card is not working because it has been damaged (in this case, please inform customer service so that We can replace the card); and
14.7.12. short-term interruptions in the payment card system or the Payment Processing Services. In all of these instances, We may be liable if We have acted negligently and in doing so contributed to your loss. However, the liability for such negligence is limited to your direct loss.
14.8. Unless otherwise stated, our liability is limited to the amount deducted from your Account.
14.9. To the extent allowed by applicable law, We are not liable for any type of indirect losses, or consequential or punitive damages, unless We have acted with gross negligence, willful misconduct or fraud. Further We are not liable for losses that (a) occur due to exceptional circumstances beyond our control or that We cannot predict or avoid the consequences, or (b) may be caused due to duties imposed on us by law.
Appears in 1 contract