LEXMARK DATA COLLECTION MANAGER Clause Samples
The "Lexmark Data Collection Manager" clause defines the terms under which Lexmark collects, manages, and processes data from its devices or services. Typically, this clause outlines what types of data are collected—such as device usage statistics, error logs, or performance metrics—and how this information is transmitted to Lexmark, often for the purposes of improving service quality or troubleshooting. Its core practical function is to inform users about data handling practices, ensuring transparency and compliance with privacy regulations while enabling Lexmark to maintain and enhance its products.
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LEXMARK DATA COLLECTION MANAGER. 8.4.1 Lexmark’s ability to provide the Services requires the full functionality of the LDCM. Lexmark’s ability to provide Services requires that all Managed Output Devices are attached to the network where the LDCM will reside. Customer agrees to actively assist Lexmark in its efforts to deploy the LDCM such that it is fully functional within twenty (20) Business Days of the Effective Date. When technically possible over Customer’s network the LDCM will electronically capture, Meter Read information, network address, device alerts including toner low messages, and serial number for all Managed Devices configured for automated data collection in the Lexmark asset management system.
8.4.2 Customer and Lexmark agree to install LDCM and the Lexmark Remote Management extension (“LRMe”) on a dedicated computing platform meeting the minimum specifications as outlined in the Lexmark-provided LDCM Reference Guide. If a virtual hardware platform is implemented, at the time of any incident affecting the operations of LDCM, Lexmark and Customer will attempt to resolve the incident and if unable to, LDCM will be installed on network connected hardware. Customer will either obtain support from Lexmark on that platform if the issue is replicated, or make the move to the network connected hardware permanent if the issue is not replicated.
8.4.3 Customer acknowledges and understands that at the time of any incident there may be a potential loss of or delay in the provision of Services to Customer as provided by Lexmark pursuant to this SOW as LDCM is a critical component in the provision of the Services. Accordingly, until such time that an incident is resolved all affected Services to be provided by Lexmark under this SOW will be supplied by Lexmark on a commercially reasonable basis and any service levels contained in this SOW or the Agreement relating to the provision of the Services will not apply.
8.4.4 The continuation of Services may require manual processes to be implemented by both Customer and Lexmark upon mutual agreement. Any changes will be addressed using the change control process as described in Section 3.1.5 and 3.1.6.
8.4.5 Prior to the installation of LDCM on a virtual hardware platform, a defined test period will be determined by the Parties. The performance of LDCM will be monitored by Lexmark and Customer will be advised in writing of any issues or problems found by Lexmark during this period such that Customer has an opportunity to address these prio...
LEXMARK DATA COLLECTION MANAGER. 8.4.1 Lexmark’s ability to provide the Services requires the full functionality of the LDCM. Lexmark’s ability to provide Services requires that all Managed Output Devices are attached to the network where the LDCM will reside. Customer agrees to actively assist Lexmark in its efforts to deploy the LDCM such that it is fully functional within twenty