Leased Line Services Clause Samples
Leased Line Services. 3.1 FCC will provide the Leased Line Services subject to compliance by the Customer with the terms of this Agreement.
3.2 FCC shall not be liable to supply the Leased Line Services until the Customer has returned to FCC a technical requirements document. Within 10 Business Days after receipt of the technical requirements document by FCC, FCC will confirm whether the Leased Lines Services requested can be supplied and upon the dates requested. Unless this document is returned the Leased Line Services cannot be provided and Services Equipment will not be ordered. This may lead to a delay in installation and supply of the Leased Line Services for which FCC will not be liable.
3.3 FCC shall:
3.3.1 subject to the provisions of clause 3.4, FCC shall use reasonable endeavours to provide, install and connect any Services Equipment to the Leased Line Services for the Customer at the Installation Location prior to the Target Go Live Date on the agreed installation date in a reliable manner and in accordance with good industry practice; and
3.3.2 connect the Leased Line to the Service Provider in order to provide the Leased Line Services.
3.4 FCC shall not be liable for any delay in or failure of performance caused by:
3.4.1 the Customer's failure to: (i) make the Installation Location available, (ii) prepare the Installation Location in accordance with FCC's instructions or (iii) provide FCC with adequate instructions for performance or delivery or otherwise relating to the Services Equipment or Leased Line;
Leased Line Services. 9.1.1 RCUK and/or its suppliers will deliver the Ethernet service by midnight on the Target Go Live Date with handover notices made available the following Business Day. If RCUK and/or its suppliers fails to do this, the Client shall be entitled to Service Credits as set out in Table 3 below: No. of working days beyond Target Go Live Date Percentage of Installation Charge for the Circuit to be credited to the Client 11-15 10% 16-20 15% More than 20 20%
9.1.2 In the event that the Ready For Service Date of a Service is delayed by more than sixty (60) days after the Target Go Live Date and it cannot be demonstrated that the delay is caused by circumstances beyond RCUK and/or its suppliers' reasonable control, then in addition to the compensation set out in Table 3, the Client shall have the right to terminate the relevant Service. The compensation and the right to terminate the relevant Service in the circumstances set out herein shall comprise the Client’s sole remedy in respect of such a delay of the Target Go Live Date.
9.1.3 RCUK and/or its suppliers will clear Incidents which have been submitted by the Client in accordance with Clause 8.1 above within the times specified in 8.5.1 above commencing from the time that an Incident is assigned a Unique Reference Number.
9.1.4 Repair times for non Service affecting faults will be agreed on a case by case basis. No Service Credits shall be payable for failure to repair non Service affecting faults within the Target Repair Time.
Leased Line Services. 9.1.1 Immervox will deliver the Ethernet service by midnight on the Target Go Live Date with handover notices made available the following Business Day. If Immervox fails to do this, the Client shall be entitled to Service Credits as set out in Table 3 below: No. of working days beyond Target Go Live Date Percentage of Installation Charge for the Circuit to be credited to the Client 11-15 5% 16-20 7.5% More than 20 10%
9.1.2 In the event that the Ready For Service Date of a Service is delayed by more than seventy (70) days after the Target Go Live Date and it cannot be demonstrated that the delay is caused by circumstances beyond Immervox’s reasonable control, then in addition to the compensation set out in Table 3, the Client shall have the right to terminate the relevant Service. The compensation and the right to terminate the relevant Service in the circumstances set out herein shall comprise the Client’s sole remedy in respect of such a delay of the Target Go Live Date.
9.1.3 Immervox will clear Incidents which have been submitted by the Client in accordance with Clause 8.1 above within the times specified in 8.5.1 above commencing from the time that an Incident is assigned a Unique Reference Number.
9.1.4 Repair times for non Service affecting faults will be agreed on a case by case basis. No Service Credits shall be payable for failure to repair non Service affecting faults within the Target Repair Time.
Leased Line Services. 9.2.1 JUNO TELECOMS LTD will deliver the Service by midnight on the Target Go Live Date with handover notices made available the following Business Day. If JUNO TELECOMS LTD fails to do this, the Client shall be entitled to Service Credits as set out in Table 3 below: No. of working days beyond Percentage of Installation Charge for the Circuit to be credited to 6-10 5% More than11 10%
9.2.2 In the event that the Ready For Service Date of a Service is delayed by more than sixty (60) days after the Target Go Live Date and it cannot be demonstrated that the delay is caused by circumstances beyond JUNO TELECOMS LTD’s reasonable control, then in addition to the compensation set out in Table 3, the Client shall have the right to terminate the relevant Service. The compensation and the right to terminate the relevant Service in the circumstances set out herein shall comprise the Client’s sole remedy in respect of such a delay of the Target Go Live Date.
9.2.3 Incidents assigned a Priority Level of High which have been submitted by the Client in accordance with Clause 8.1 above will be cleared within 6 hours of an Incident being assigned a Unique Reference Number.
9.2.4 The Target Repair Time for a Leased Line is 6 hours, except where the Fault is caused by a fibre break in which case the Target Repair Time is 15 hours.
9.2.5 Repair times for non-Service affecting faults will be agreed on a case-by-case basis. No Service Credits shall be payable for failure to repair non-Service affecting faults within the Target Repair Time.
Leased Line Services. 9.1.1 TALKTECH will deliver the Ethernet service by midnight on the Target Go Live Date with handover notices made available the following Business Day. If TALKTECH fails to do this, the Client shall be entitled to Service Credits as set out in Table 3 below: No. of working days beyond Target Go Live Date Percentage of Installation Charge for the Circuit to be credited to the Client 11-15 10% 16-20 15% More than 20 20%