Common use of Lead Agent Clause in Contracts

Lead Agent. Dispatcher 1. This Local Rider covers Lead Agents/Dispatchers who, under the direction of and as assigned by management, shall perform, (but is not necessarily limited to), the following duties. a. the routine assignment of pick-ups to drivers during normal pick-up hours, commencing after the a.m. breakdown has been completed and culminating with the last driver making the last on-demand pickup; b. routinely maintain, under guidelines set by management, the records necessary to assist management and supervision in monitoring service quality, production and operating costs; c. perform Agent duties during regular hours or overtime or when Lead Agent/Dispatcher duties have been completed or are not available; (It is understood that during the window period in Subsection 1(a)above, at least one (1) Lead Agent/Dispatcher will be available at the Lead Agent/Dispatcher work station); d. perform other related functions and duties as assigned by management and/or supervision; e assist management as requested in training Union clerical personnel in the proper performance of work duties in conformity with Company policies and procedures; f routinely coordinate the performance of Agent duties as needed. This Section is intended to illustrate the primary duties of the position, but is not meant to diminish current bargaining unit work. 2. A Lead Agent/Dispatcher shall be familiar with Company operations, procedures, and manuals, with airline guides, ocean and surface routing, tariffs and related materials, and be fully competent to make routine decisions, under and subject to supervision based thereon regarding work duties. 3. If management elects to replace a Lead Agent/Dispatcher (when Lead Agent/Dispatchers are enjoying the benefits of this Agreement, such as vacations, sick days, floating holidays, bereavement, disability, or workers' compensation), the most senior qualified employee on duty shall assume the responsibilities of the Lead Agent/Dispatcher and be compensated an additional three dollars per day. 4. The Lead Agent/Dispatcher's performance of the duties set forth above shall in no way, directly or indirectly interfere with or restrict the right of management and supervision to issue non-discriminatory work directives to employees. 5. Lead Agent/Dispatchers shall have no authority or responsibility in the warehouse operations at any covered facility. The foregoing, however, shall not preclude Lead Agents/Dispatchers from performing Agent duties historically and customarily performed in the warehouse. 6. The qualifications of the Lead Agent/Dispatcher position will include the following: i) the ability to communicate clearly and effectively; ii) the ability to maintain composure and work efficiently, in pressure situations iii) computer literacy, iv) the ability to read and decipher a road map, v) demonstrated ability to perform all Agent duties, in a competent manner, etc., vi) passage of job related proficiency examinations, etc. 7. When a Lead Agent/Dispatcher position becomes available, the most senior Lead Agent/Dispatcher who bids for the vacancy shall be deemed qualified and be awarded the position. In the event no Lead Agent/Dispatcher bids for the vacancy, the most senior full-time Agent who meets the above qualifications of Section 6 above, shall be awarded the position. If there is a displaced Lead Agent/Dispatcher in that location, then he/she shall have a one time opportunity to return to the vacated Lead Agent/Dispatcher position before any Agent. However, should the displaced Lead Agent/Dispatcher decline this opportunity, then he/she shall automatically forfeit his/her protected Lead Agent/Dispatcher pay scale and benefits. Henceforth, such individuals shall receive the pay and benefits applicable to an Agent based on most recent date of hire.

Lead Agent. Dispatcher 1. This Local Rider covers Lead Agents/Dispatchers Dispatchers1 who, under the direction of and as assigned by management, shall perform, (but is not necessarily limited to), the following duties. a. the routine assignment of pick-ups to drivers during normal pick-up hourshours2, commencing after the a.m. breakdown has been completed and culminating with the last driver making the last on-demand pickup;; (It is understood that during the window period above, at least one (1) Dispatcher will be available at the Dispatcher work station); b. routinely maintain, under guidelines set by management, the records necessary to assist management and supervision in monitoring service quality, production and operating costs; c. perform Agent duties as directed during regular hours or overtime or when Lead Agent/Dispatcher duties have been completed or are not available; (It is understood that during the window period in Subsection 1(a)above, at least one one (1) Lead Agent/Dispatcher will be available at the Lead Agent/Dispatcher work station); d. perform other related functions and duties as assigned by management and/or supervision; e ; e. assist management as requested in training Union clerical clericaldispatch personnel in the proper performance of work duties in conformity with Company policies and procedures; f routinely coordinate the performance of Agent duties as needed. This Section is intended to illustrate the primary duties of the position, but is not meant to diminish current bargaining unit work. 2. A Lead Agent/Dispatcher shall be familiar with Company operations, procedures, and manuals, with airline guides, ocean and surface routing, tariffs and related materials, and be fully competent to make routine decisions, under and subject to supervision based thereon regarding work duties. 3. If management elects to replace a Lead Agent/Dispatcher (when Lead Agent/Dispatchers are enjoying the benefits of this AgreementLocal Rider, such as vacations, sick days, floating holidays, bereavement, disability, or workers' compensation), the most senior qualified employee on duty shall assume the responsibilities of the Lead Agent/Dispatcher and be compensated an additional three dollars per day. emp1oyee shall be returned to his/her former position. 4. The Lead Agent/Dispatcher's performance of the duties set forth above shall in no way, directly or indirectly interfere with or restrict the right of management and supervision to issue non-discriminatory work directives to employees. 5. Lead Agent/Dispatchers shall have no authority or responsibility in the warehouse operations at any covered facility. The foregoing, however, shall not preclude Lead Agents/Dispatchers from performing Agent duties historically and customarily performed in the warehouse. 6. The qualifications of the Lead Agent/Dispatcher position will include the following: i) the ability to communicate clearly and effectively; ii) the ability to maintain composure and work efficiently, in pressure situations iii) computer literacy, iv) the ability to read and decipher a road map, v) demonstrated ability to perform all Agent duties, in a competent manner, etc., vi) passage of job related proficiency examinations, etc. 7. When a Lead Agent/Dispatcher position becomes available, the most senior Lead Agent/Dispatcher who bids for the vacancy shall be deemed qualified and be awarded the position. In the event no Lead Agent/Dispatcher bids for the vacancy, the most senior full-time Agent who meets the above qualifications of Section 6 above, shall be awarded the position. If there is a displaced Lead Agent/Dispatcher in that location, then he/she shall have a one time opportunity to return to the vacated Lead Agent/Dispatcher position before any Agent. However, should the displaced Lead Agent/Dispatcher decline this opportunity, then he/she shall automatically forfeit his/her protected Lead Agent/Dispatcher pay scale and benefits. Henceforth, such individuals shall receive the pay and benefits applicable to an Agent based on most recent date of hire.Agent/