Lapsed Support Clause Samples
The Lapsed Support clause defines the consequences and procedures that apply when support services for a product or service are not renewed or are allowed to expire. Typically, this clause outlines what happens to the customer’s access to updates, technical assistance, or maintenance if they do not maintain an active support agreement. For example, it may specify that after support lapses, the customer cannot receive software patches or request troubleshooting help until support is reinstated, often with additional fees. The core function of this clause is to clarify the rights and limitations for both parties when support coverage ends, thereby preventing misunderstandings and managing expectations regarding ongoing service obligations.
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Lapsed Support. After any lapse of Services, the parties subsequently may elect to reinstate such Services for Products for which the Services lapsed pursuant to the terms and conditions set forth in this Agreement; provided, however, that (i) Customer agrees to pay for the period of time that has lapsed as well as any renewal term, and (ii) such Products must be in good working condition, as solely determined by FireEye or its designee.
Lapsed Support. If Support lapses because you have failed to purchase a Support Contract prior to the commencement of an offered Support period, and you subsequently wish to be reinstated in the Support program, you must:
Lapsed Support support and maintenance pursuant to the terms and conditions set forth herein provided (i) that Customer agrees to pay for the time that has lapsed in addition to any renewal term and (ii) Products are in proper working condition as determined by Fidelis in its sole discretion.
Lapsed Support. After any lapse of Support Services through the termination or expiration of this Agreement (other than Pluribus’ termination for Customer’s breach) the parties subsequently may elect to reinstate (or instate, as the case may be) such Support Services for Supported Products for which the Support Services lapsed and any Supported Products purchased by Customer not previously covered by Support Services upon the terms and conditions set forth in this Agreement; provided, however, that: (a) Customer agrees to pay for the period of time that has lapsed as well as the renewal term as set forth in Section 6.1; and (b) such Supported Products (including those Products not previously covered by Support Services) must be in good working condition. Pluribus may, at its sole discretion, require validation through its staff or a Pluribus authorized Partner that the Supported Products are in good working condition. Pluribus reserves the right to refuse renewal on products that have fallen out-of-maintenance for 30-days or more.
Lapsed Support. If you allow support to lapse, HP shall charge You all past support fees and may charge a fifteen percent (15%) penalty of the total past support fees to resume support. HP may further require You to perform certain hardware or software upgrades. You may re-enroll only upon payment of the following fees: (i) the annual support fee for the renewal term, (ii) one hundred percent (100%) of all annual support fees that would have been paid had You not terminated support services, and (iii) the fifteen percent (15%) penalty, if applicable.
Lapsed Support. For a period of twelve (12) months after any lapse of Support Services through the termination or expiration of this Addendum (other than Striim’s termination for Customer’s breach), Customer subsequently may elect to reinstate such Support Services for
(a) such Support Services have not been discontinued by Striim; (b) the Agreement continues to be in effect; and (c) Customer pays to Striim an amount equal to all of the fees that would have been due to Striim had the Support Services been provided under this Agreement during the entire period of such lapse.
Lapsed Support a. If Customer purchases Support Services for a Product on which Support Services have lapsed then Customer shall pay the amount equal to the cost of Support Services accrued during the period of lapse, any resumption of support fee and the amount due for the future Support Service Term.
Lapsed Support. If Customer allows its TSS to lapse, continues to use the Software without receiving TSS, and then renews the TSS, Google will bill Customer, and Customer agrees to pay, not only for the renewal TSS Support Period, but also for the Lapsed Support Period.