KPI Failures Sample Clauses

KPI Failures. In addition to the provisions set out in the remainder of this Clause 11, where the category of KPI Failure is minor or moderate HSE, in its sole discretion, may escalate the occurrence of the KPI Failure to the Contract Review Board to determine any additional measures which the Provider may be required to take. In addition to the provisions set out in the remainder of this Clause 11, where the category of KPI Failure is major HSE, in its sole discretion, may escalate the occurrence of the KPI Failure to the Executive Review Group to determine any additional measures which the Provider may be required to take. Where there is a: Service Level Failure or KPI Failure the Provider shall issue HSE with a draft Improvement Plan within five (5) Working Days; or potential Service Level Failure or potential KPI Failure, the Provider shall issue HSE with a draft Improvement Plan within five (5) Working Days of the Provider becoming aware of the potential Service Level Failure of potential KPI Failure. A draft Improvement Plan issued under Clause 11.4 shall contain the following information: the potential or actual Service Level Failure or KPI Failures; the improvements that HSE would expect to see in the Services; and the actions the Provider intends to take to effect an improvement in the Services and to prevent the Service Level Failure or the KPI Failure from taking place or recurring. Upon receipt of a draft Improvement Plan, HSE shall, within ten (10) Working Days of its receipt: approve the draft Improvement Plan; reject the draft Improvement Plan and inform the Provider why it does not accept the draft Improvement Plan and the changes that should be made to make the Improvement Plan acceptable; or take no further action, in which case the draft Improvement Plan shall be deemed to be Approved after the expiry of ten (10) Working Days. Where HSE rejects a draft Improvement Plan, the Provider shall address all HSE’s concerns in a revised Improvement Plan, which it shall submit to HSE within two (2) Working Days (or such other period as agreed with HSE) of receipt of HSE’s comments and Clause 11.6 shall apply to the revised Improvement Plan. The Provider shall, upon the Approval of the Improvement Plan immediately commence work on implementing it and take any other remedial action that is reasonable to undertake to prevent the Service Level Failure from taking place or recurring. Where there is a repeated Service Level Failure of the same Service Level within th...
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Related to KPI Failures

  • Force Majeure If by reason of Force Majeure, either party hereto shall be rendered unable wholly or in part to carry out its obligations under this Agreement through no fault of its own then such party shall give notice and full particulars of Force Majeure in writing to the other party within a reasonable time after occurrence of the event or cause relied upon. Upon delivering such notice, the obligation of the affected party, so far as it is affected by such Force Majeure as described, shall be suspended during the continuance of the inability then claimed but for no longer period, and such party shall endeavor to remove or overcome such inability with all reasonable dispatch. In the event that Vendor’s obligations are suspended by reason of Force Majeure, all TIPS Sales accepted prior to the Force Majeure event shall be the legal responsibility of Vendor and the terms of the TIPS Sale Supplemental Agreement shall control Vendor’s failure to fulfill for a Force Majeure event.

  • Breach A breach of the contract clauses above may be grounds for termination of the contract, and for debarment as a contractor and subcontractor as provided in 29 C.F.R. § 5.12.

  • Environmental requirements 28.1 The Buyer will provide a copy of its environmental policy to the Supplier on request, which the Supplier will comply with. 28.2 The Supplier must provide reasonable support to enable Buyers to work in an environmentally friendly way, for example by helping them recycle or lower their carbon footprint.

  • Default GAC may, by written notice of default to the Contractor, terminate the whole or any part of the Agreement, in any one of the following circumstances:

  • Safety Where an employee is prevented from working at the employee’s particular function as a result of unsafe conditions caused by the inclement weather, the employee may be transferred to other work in the employee’s classification on site, until the unsafe conditions are rectified. Where such alternative is not available and until the unsafe conditions are rectified, the employee shall remain on site. The employee shall be paid for such time without reduction of the employees’ inclement weather entitlement.