Key Performance Indicator Targets Clause Samples
The Key Performance Indicator (KPI) Targets clause defines specific measurable goals that a party must achieve during the course of an agreement. Typically, this clause outlines the metrics to be tracked, the target values or thresholds, and the timeframes for assessment, such as monthly sales figures, customer satisfaction scores, or project milestones. By establishing clear performance benchmarks, the clause ensures accountability and provides a basis for evaluating whether contractual obligations are being met, thereby helping to maintain quality and drive desired outcomes.
Key Performance Indicator Targets that CCS may use to measure the performance of the Supplier on this Framework Agreement are: Contract management 1 Respond to CCS about any Framework Agreement management matters. ≥95% The Supplier respondingto correspondence (emailorphone)from CCS within 2 Working Days. Resolving issues raised within 5 Working Days. Management information 2 Complete and accurate MI Reports to be returned to CCS by 7th day of the following month. 100% Complete and accurate MI template submitted by the Supplier to CCS by 7th day of the following month. Management information 3 Management Charges to be paid within 30 days from date of invoice issue. 100% Confirmation of payment received by CCS within 30 calendar days.
Key Performance Indicator Targets that CCS may use to measure the performance of the Supplier on this Framework Agreement are: Area KPI number Performance criteria Target Measured by Contract management 1 Respond to CCS about any Framework Agreement management matters. ≥95% The Supplier responding to correspondence (email or phone) from CCS within 2 Working Days. Resolving issues raised within 5 Working Days. Management information 2 Complete and accurate MI Reports to be returned to CCS by the 5th Working Day of the following month. 100% Complete and accurate MI template submitted by the Supplier to CCS by the 5th Working Day of the following month. Management information 3 Management Charges to be paid within 30 days from date of invoice issue. 100% Confirmation of payment received by CCS within 30 calendar days. “EU GDPR” the General Data Protection Regulation ((EU) 2016/679);