Common use of IT Support Services Clause in Contracts

IT Support Services. ⮚ Anglian have committed to provide the facilities and resources necessary to provide Consortium members with a free shared website facility that delivers instant access to:- • all standard agreement documentation (inc. this Service Level Agreement and all supporting documentation, as detailed in the list of Appendices, including):- o a supplier’s Service Information Booklet; o detailed product (& installation) price lists; o organisational charts (organograms); o process flow chart(s). • turnover/sales data (by client/by contractor); • performance data (by client/by contractor); • with individual password protected secure areas for client specific data; • individual password protected client sites with client specific management & KPI data etc; • the (password protected) Anglian extranet service which provides clients with access to:- * quotations; * priced design layouts (and other relevant details); * the status of each order (inc. programmed/agreed delivery dates), and * invoices. all of which is updated within half an hour of any processing having been undertaken on Anglian’s main system. ⮚ Anglian shall retain a ‘Webmaster’ (▇▇▇▇▇ ▇▇▇▇▇▇) who shall be responsible for:- o being familiar with the website’s requirements/objectives; o promoting proactive support; o co-ordinating the input of Anglian’s Marketing and IT departments; o evaluating and challenging the style and content of the website (inc. documents) to ensure it:- * is correct; * is up-to-date; * is consistent; * provides the support necessary to retain existing clients; * maximises it’s contribution as a marketing tool for securing new business; * is regularly reviewed and improved over time to maintain relevance.

IT Support Services. ⮚  Anglian have committed to provide the facilities and resources necessary to provide Consortium members with a free shared website facility that delivers instant access to:- •  all standard agreement documentation (inc. this Service Level Agreement and all supporting documentation, as detailed in the list of Appendices, including):- o a supplier’s Service Information Booklet; o detailed product (& installation) price lists; o organisational charts (organograms); o process flow chart(s). •  turnover/sales data (by client/by contractor); •  performance data (by client/by contractor); •  with individual password protected secure areas for client specific data; •  individual password protected client sites with client specific management & KPI data etc; •  the (password protected) Anglian extranet service which provides clients with access to:- * quotations; * priced design layouts (and other relevant details); * the status of each order (inc. programmed/agreed delivery dates), and * invoices. all of which is updated within half an hour of any processing having been undertaken on Anglian’s main system. ⮚  Anglian shall retain a ‘Webmaster’ (▇▇▇▇▇ ▇▇▇▇▇▇) who shall be responsible for:- o being familiar with the website’s requirements/objectives; o promoting proactive support; o co-ordinating the input of Anglian’s Marketing and IT departments; o evaluating and challenging the style and content of the website (inc. documents) to ensure it:- * is correct; * is up-to-date; * is consistent; * provides the support necessary to retain existing clients; * maximises it’s contribution as a marketing tool for securing new business; * is regularly reviewed and improved over time to maintain relevance.