Common use of IT Support Services Clause in Contracts

IT Support Services. (a) General Obligation. Schedule 15.2(a), attached hereto and ------------------ ---------------- incorporated herein by reference, contains a description of the interim support services to be provided by GWI for Supplier after the Effective Time (the "IT Support Services"). GWI agrees to respond to requests for IT Support Services in a prompt and timely manner, and to use reasonable efforts to make available (at the Facility in the event of a critical system failure affecting Product delivery that is not resolved via phone or e-mail) in response to such requests the current GWI employee who has particular knowledge of the subject matter of such request. Supplier shall reimburse GWI for reasonable travel expenses incurred in connection with visits to the Facility to provide IT Support Services. In the event of any conflict between the terms of Schedule 15.2(a) and the terms of this Article XV, the ---------------- terms of this Article XV shall control.