IT communication Sample Clauses

IT communication. ‌ ICT&MM will communicate information about ICT improvements, changes to business processes, system maintenance and ICT problems actually only by email (sending email to « pcall » like mailing list or to the users of a specific service or system) The ICT&MM service is responsible for communicating service outages and maintenance schedule to RBINS users. There are two categories of service outages: Planned maintenance intervention: A planned service outage is work that is planned and scheduled well before the scheduled date. The ICT&MM service communicates (as needed) to the appropriate audience and by email a minimum of one week prior to the scheduled outage. SLA version 1.0 – ICT&MM Service Page 16 Royal Belgian Institute of Natural Sciences given priority (and communicated immediately) on a case-by-case basis depending on the type and urgency of the service failure.