Common use of Issue Notes Clause in Contracts

Issue Notes. The Ministry and CAO will work together to issue responses in a timely fashion respecting the requirement for the Ministry to respond to all requests for issue notes within specific timeframes (i.e. short notice or outside of regular business hours). On any subject (designed for use in the Legislature) PAG will prepare the issue note and provide it to the Ministry’s Communications Branch. Requests for information made to CAO to develop the issue note will be accompanied by a timeline for response. CAO will provide information to PAG within timeframe specified. Description Responsibility Minister or Ministry CAO Issues Management Emergencies, accidents and fatalities When the Ministry is informed by CAO or through media reports, PAG will provide the Ministry’s Communications Branch with key information as quickly as possible and monitor for updates. CAO will inform PAG and provide relevant details, key messages and response strategy. Other possible contentious issues (e.g. stakeholder grievances/ concerns, corporate restructuring, etc.) PAG will inform the Ministry’s Communications Branch. CAO will inform PAG and provide relevant details, key messages and response strategy. Media Relations Requests made to the Ministry for interviews and background material on CAO operational issues Ministry’s Communications Branch will notify PAG, who will then, as appropriate, refer the request to CAO or obtain the required information from CAO. CAO will provide the required information or, if requested by the Ministry, respond directly and advise PAG of the outcome from the media engagement. Media releases issued by CAO PAG will share a copy of CAO’s media release with the Ministry’s Communications Branch for information and review. CAO will prepare and share a copy of its media release with PAG at its earliest opportunity and before the release is issued to media. Speeches/Speaking Notes All Ministry speeches/speaking notes (any topic) Ministry’s Communications Branch will prepare, and PAG will advise CAO. CAO will supply PAG with information. Performance Measures Metrics and performance measure results PAG may request metrics and performance measure results from CAO from time to time to facilitate the publication of performance measures and other oversight functions. CAO will supply PAG with metrics and performance measure results, as available, at the time of request. Description Responsibility Minister or Ministry CAO Marketing / Public Relations Events and Public Education Campaigns Collaboration on Marketing / Public Relations Events and Public Education Campaigns PAG and the Ministry’s Communications Branch will work collaboratively with CAO to: • plan and develop joint Ministry/ CAO marketing and public relations events; and • obtain information on CAO specific events, public education campaigns, industry events to be attended by CAO, communications research and best practices. PAG will be the lead in contacting CAO about communications activities, respecting the one-window approach. However, the Communications Branch may follow up directly with CAO while keeping PAG fully informed of discussions and planned activities. CAO will work collaboratively with PAG and the Ministry’s Communications Branch to: • plan and develop joint CAO/Ministry marketing and public relations events; and • provide information on CAO specific events, public education campaigns, industry events to be attended by CAO, communications research and best practices. CAO will initially contact PAG about communications activities, respecting the one-window approach. However, CAO may subsequently follow up directly with the Ministry’s Communications Branch while keeping PAG fully informed of discussions and planned activities. Other Information concerning Board member competencies PAG will make requests to CAO for information as and when required. CAO shall provide to PAG at least once annually, and as requested, the Board’s skills profile. Description Responsibility

Issue Notes. The Ministry and CAO will work together to issue responses in a timely fashion respecting the requirement for the Ministry to respond to all requests for issue notes within specific timeframes (i.e. short notice or outside of regular business hours). On any subject (designed for use in the Legislature) PAG will prepare the issue note and provide it to the Ministry’s Communications Branch. Requests for information made to CAO to develop the issue note will be accompanied by a timeline for response. CAO will provide information to PAG within timeframe specified. Description Responsibility Minister or Ministry CAO Issues Management Emergencies, accidents and fatalities When the Ministry is informed by CAO or through media reports, PAG will provide the Ministry’s Communications Branch with key information as quickly as possible and monitor for updates. CAO will inform PAG and provide relevant details, key messages and response strategy. Other possible contentious issues (e.g. stakeholder grievances/ concerns, corporate restructuring, etc.) PAG will inform the Ministry’s Communications Branch. CAO will inform PAG and provide relevant details, key messages and response strategy. Media Relations Requests made to the Ministry for interviews and background material on CAO operational issues Ministry’s Communications Branch will notify PAG, who will then, as appropriate, refer the request to CAO or obtain the required information from CAO. CAO will provide the required information or, if requested by the Ministry, respond directly and advise PAG of the outcome from the media engagement. Media releases issued by CAO PAG will share a copy of CAO’s media release with the Ministry’s Communications Branch for information and review. CAO will prepare and share a copy of its media release with PAG at its earliest opportunity and before the release is issued to media. Speeches/Speaking Notes All Ministry speeches/speaking notes (any topic) Ministry’s Communications Branch will prepare, and PAG will advise CAO. CAO will supply PAG with information. Performance Measures Metrics and performance measure results PAG may request metrics and performance measure results from CAO from time to time to facilitate the publication of performance measures and other oversight functions. CAO will supply PAG with metrics and performance measure results, as available, at the time of request. Description Responsibility Minister or Ministry CAO Marketing / Public Relations Events and Public Education Campaigns Collaboration on Marketing / Public Relations Events and Public Education Campaigns PAG and the Ministry’s Communications Branch will work collaboratively with CAO to: • plan and develop joint Ministry/ CAO marketing and public relations events; and • obtain information on CAO specific events, public education campaigns, industry events to be attended by CAO, communications research and best practices. PAG will be the lead in contacting CAO about communications activities, respecting the one-window approach. However, the Communications Branch may follow up directly with CAO while keeping PAG fully informed of discussions and planned activities. CAO will work collaboratively with PAG and the Ministry’s Communications Branch to: • plan and develop joint CAO/Ministry marketing and public relations events; and • provide information on CAO specific events, public education campaigns, industry events to be attended by CAO, communications research and best practices. CAO will initially contact PAG about communications activities, respecting the one-window approach. However, CAO may subsequently follow up directly with the Ministry’s Communications Branch while keeping PAG fully informed of discussions and planned activities. Other Information concerning Board member competencies PAG will make requests to CAO for information as and when required. CAO shall provide to PAG at least once annually, and as requested, the Board’s skills profile. Description ResponsibilityResponsibility Minister or Ministry CAO Information concerning communications campaigns/activities undertaken by CAO PAG will make requests to CAO for information regarding planned communications campaigns/activities. CAO will provide information on key communication activities to PAG on a quarterly basis and on request. Condominium Authority of Ontario Her Majesty the Queen in right of Ontario Chair Minister of Government and Consumer Services Date: Date: SCHEDULE “C” – MEMORANDUM OF UNDERSTANDING BETWEEN THE CONDOMINIUM AUTHORITY OF ONTARIO AND THE CONDOMINIUM AUTHORITY TRIBUNAL This Schedule outlines the required information to be contained within a Memorandum of Understanding (“MOU”) between the Condominium Authority and the Tribunal Chair regarding the Condominium Authority’s management and oversight of the Tribunal’s operations, which will be effective no later than the date on which section 1.36 of the Act comes into force. The MOU shall reflect the powers, duties and responsibilities of the Tribunal as set out in applicable statutes and regulations, and set out the reporting requirements of the Tribunal. The MOU shall also specify the governance framework of the Tribunal, and the accountability framework between the Condominium Authority and the Tribunal. The purpose of the MOU shall be to manage the relationship between the Condominium Authority and the Tribunal, and to ensure that the Condominium Authority is able to meet its accountability requirements to the Minister. The MOU shall, at a minimum, address the following matters: Legal authority and mandate, including the Tribunal’s responsibility for adjudicative decisions, resolution of disputes and case management within its statutory mandate, and the exercise of any powers and authority granted under the Statutory Powers Procedure Act; Accountability framework; Roles and responsibilities of both parties, including the independence of the Tribunal or the Tribunal Members in rendering adjudicative decisions or in resolving disputes, consistent with the legislation, common law and principles of natural justice; Ethical framework; Reporting arrangements, including any public posting requirements; Financial arrangements; Procurement arrangements, including any agreements with third parties; Administrative arrangements, including access to legal counsel; Staffing, remuneration and appointments; Intellectual property; Access to information; Risk management and indemnification; Service standards; Creation, collection, maintenance and disposition of records; Consultation, issues management and communication, including media relations, publications and reports; and Process for periodic review or amendment of the MOU. Within 30 days of execution, a copy of the signed MOU shall be provided to the Minister and made publicly available, including by posting on the Condominium Authority’s website. Condominium Authority of Ontario Her Majesty the Queen in right of Ontario Chair Minister of Government and Consumer Services Date: Date: SCHEDULE “D” – BOARD OF DIRECTORS COMPETENCY CRITERIA CONDOMINIUM AUTHORITY OF ONTARIO All Board members must meet the following competency criteria. As a basic prerequisite, each Board member shall be an individual who is not less than 18 years of age, has the power under law to contract, has not been found by a court in Canada or elsewhere to be mentally incompetent and does not have the status of a bankrupt. General competencies and soft skills for effective participation as a contributing Board member (such as collaboration, completing tasks in a timely manner, building consensus, etc.) are considered prerequisites for consideration that all Board members should possess. Each Board member brings unique skills and experience to the Board. In selecting new members, attention will be given to ensuring that the collective mix of skills and experience supports the Board’s ability to add strategic value to the CAO. The Board will strive to be constituted to reflect the diversity of Ontario, with an inclusion lens applied to consider gender, race, age, geographical representation, accessibility, language and other diversity criteria.

Issue Notes. The Ministry and CAO the Corporation will work together to issue responses in a timely fashion respecting the requirement for the Ministry to respond to all requests for issue notes Issues Notes within specific timeframes the timeframe specified (i.e. timelines could be as short notice or outside of regular business hoursa 30 mins to 1 hr and requests could be issued as early as 7 am). On any subject (designed Designed for use in the Legislature) PAG will prepare the issue Sector Liaison prepares issues note and provide it supplies to the Ministry’s Communications BranchMinistry Communications. Requests for information made to CAO to develop the issue note issues notes will be accompanied by a timeline deadline for response. CAO will provide Corporation provides information to PAG Sector Liaison within timeframe specified. Description Responsibility Minister or Ministry CAO Issues Management Emergencies, accidents and fatalities When the Ministry is informed by CAO the Corporation or through media reports, PAG will provide refer to “Emergency and Serious Incident Communication Protocol”. Corporation informs Sector Liaison in accordance with the Ministry’s Communications Branch with key information “Emergency and Serious Incident Communication Protocol” as quickly as possible and monitor for updates. CAO will inform PAG and provide relevant details, key messages and response strategyestablished between the two parties. Other possible contentious issues items: (e.g. e.g stakeholder grievances/ grievances/concerns, corporate restructuring, etc.) PAG will inform the Ministry’s Communications BranchSector Liaison informs Ministry Communications. CAO will inform PAG Corporation informs Sector Liaison and provide provides relevant details, key messages and response strategy. Media Relations Requests made to the Ministry for interviews and background material on CAO the Corporations operational issues Ministry’s Ministry Communications Branch will notify PAG, who will thennotifies Sector Liaison who, as appropriate, refer refers the request to CAO Corporation or obtain obtains the required information. Corporation provides the required information from CAO. CAO will provide the required information or, if requested by the Ministry, respond or responds directly and advise PAG advises Sector Liaison of the outcome from the media engagement. Media releases issued by CAO PAG will share the Corporation Sector Liaison shares a copy of CAO’s the media release with the Ministry’s Communications Branch for information Ministry TSSA prepares and review. CAO will prepare and share a shares copy of its media release with PAG same to Sector Liaison Communications. at its earliest opportunity and before the release is issued to media. Speeches/Speaking Notes All Ministry speeches/speaking notes (any topic) Ministry’s Ministry Communications Branch will prepareprepares, and PAG will advise CAOSector Liaison advises the Corporation. CAO will supply PAG Supplies Sector Liaison with information. Performance Measures Minister’s Scorecard Metrics and performance measure results PAG may Sector Liaison will make request for metrics and performance measure results from CAO the Corporation from time to time to facilitate the publication of performance measures and other oversight functionsthe Minster’s Scorecard. CAO will supply PAG Supplies Sector Liaison with metrics and performance measure results, results as available, available at the time of request. Description Responsibility Minister or Ministry CAO Marketing / Public Relations Events and Public Education Campaigns Collaboration on Marketing / Public Relations Events and Public Education Campaigns PAG and the Ministry’s Communications Branch will work collaboratively with CAO to: • plan and develop joint Ministry/ CAO marketing and public relations events; and • obtain information on CAO specific events, public education campaigns, industry events to be attended by CAO, communications research and best practices. PAG will be the lead in contacting CAO about communications activities, respecting the one-window approach. However, the Communications Branch may follow up directly with CAO while keeping PAG fully informed of discussions and planned activities. CAO will work collaboratively with PAG and the Ministry’s Communications Branch to: • plan and develop joint CAO/Ministry marketing and public relations events; and • provide information on CAO specific events, public education campaigns, industry events to be attended by CAO, communications research and best practices. CAO will initially contact PAG about communications activities, respecting the one-window approach. However, CAO may subsequently follow up directly with the Ministry’s Communications Branch while keeping PAG fully informed of discussions and planned activitieswhen requested. Other Information concerning Board member competencies PAG Sector Liaison will make requests to CAO for information as and when required. CAO The Corporation shall provide to PAG provide, at least once annually, and as requested: Board member names; tenure; and a competencies analysis. Information concerning communications campaigns/activities undertaken by the Corporation Sector Liaison makes request to Corporation for information regarding planned communications campaigns/activities. Provides information on key communication activities to Sector Liaison on a quarterly basis and on request. As originally signed by Xxxxxx Xxxxx April 27, 2010 Chair of the Board’s skills profileBoard Date Technical Standards and Safety Authority As originally signed by Xxxxxx Xxxxxxxxxxx April 28, 2010 The Honourable Minister Xxxxxx Xxxxxxxxxxx Date Ministry of Consumer Services SCHEDULE “D” – INCIDENT INVESTIGATION PROTOCOL PURPOSE The MOU made between the Ministry of Consumer Services (MCS) and the Technical Standards and Safety Authority (TSSA), provides that the TSSA is to ensure the involvement of a government body or law enforcement agency other than the Corporation to assist with the investigation of serious incidents or fatalities as set out in clause 4 below and ensure the avoidance of conflict of interest, or the appearance of conflict of interest, regarding the conduct of an investigation. Description ResponsibilityThis protocol shall be subject to the approval of the Minister.

Issue Notes. The Ministry and CAO will work together to issue responses in a timely fashion respecting the requirement for the Ministry to respond to all requests for issue notes within specific timeframes (i.e. short notice or outside of regular business hours). On any subject (designed for use in the Legislature) PAG will prepare the issue note and provide it to the Ministry’s Communications Branch. Requests for information made to CAO to develop the issue note will be accompanied by a timeline for response. CAO will provide information to PAG within timeframe specified. Description Responsibility Minister or Ministry CAO Issues Management Emergencies, accidents and fatalities When the Ministry is informed by CAO or through media reports, PAG will provide the Ministry’s Communications Branch with key information as quickly as possible and monitor for updates. CAO will inform PAG and provide relevant details, key messages and response strategy. Other possible contentious issues (e.g. stakeholder grievances/ concerns, corporate restructuring, etc.) PAG will inform the Ministry’s Communications Branch. CAO will inform PAG and provide relevant details, key messages and response strategy. Media Relations Requests made to the Ministry for interviews and background material on CAO operational issues Ministry’s Communications Branch will notify PAG, who will then, as appropriate, refer the request to CAO or obtain the required information from CAO. CAO will provide the required information or, if requested by the Ministry, respond directly and advise PAG of the outcome from the media engagement. Media releases issued by CAO PAG will share a copy of CAO’s media release with the Ministry’s Communications Branch for information and review. CAO will prepare and share a copy of its media release with PAG at its earliest opportunity and before the release is issued to media. Speeches/Speaking Notes All Ministry speeches/speaking notes (any topic) Ministry’s Communications Branch will prepare, and PAG will advise CAO. CAO will supply PAG with information. Performance Measures Metrics and performance measure results PAG may request metrics and performance measure results from CAO from time to time to facilitate the publication of performance measures and other oversight functions. CAO will supply PAG with metrics and performance measure results, as available, at the time of request. Description Responsibility Minister or Ministry CAO Marketing / Public Relations Events and Public Education Campaigns Collaboration on Marketing / Public Relations Events and Public Education Campaigns PAG and the Ministry’s Communications Branch will work collaboratively with CAO to: •  plan and develop joint Ministry/ CAO marketing and public relations events; and •  obtain information on CAO specific events, public education campaigns, industry events to be attended by CAO, communications research and best practices. PAG will be the lead in contacting CAO about communications activities, respecting the one-window approach. However, the Communications Branch may follow up directly with CAO while keeping PAG fully informed of discussions and planned activities. CAO will work collaboratively with PAG and the Ministry’s Communications Branch to: •  plan and develop joint CAO/Ministry marketing and public relations events; and •  provide information on CAO specific events, public education campaigns, industry events to be attended by CAO, communications research and best practices. CAO will initially contact PAG about communications activities, respecting the one-window approach. However, CAO may subsequently follow up directly with the Ministry’s Communications Branch while keeping PAG fully informed of discussions and planned activities. Other Information concerning Board member competencies PAG will make requests to CAO for information as and when required. CAO shall provide to PAG at least once annually, and as requested, the Board’s skills profile. Description Responsibility