Invoice Dispute Processing Sample Clauses
The Invoice Dispute Processing clause outlines the procedures for handling disagreements over invoiced amounts between parties. Typically, it requires the recipient of an invoice to notify the sender within a specified timeframe if they believe there is an error or discrepancy, and may detail the steps for investigating and resolving the dispute, such as providing supporting documentation or engaging in discussions. This clause ensures that billing issues are addressed promptly and transparently, minimizing misunderstandings and helping maintain smooth business operations.
Invoice Dispute Processing. Service Provider’s responsibilities include:
1. Record, track and manage incidents of DIR and DIR Customer invoice disputes.
2. Research and review invoice disputes for completeness and supporting data accuracy and, when necessary, request clarifying data from DIR or DIR Customer.
3. Forward invoice disputes to the appropriate Service Component Provider(s) for processing within the agreed time lines.
4. Responsible for facilitating resolution of invoice disputes with all applicable Service Component Providers and DIR and DIR Customers within designated timeframes.
5. Ensure that incidents of invoice disputes are continually updated, at a minimum on a weekly basis.
6. On a weekly basis, provide DIR with invoice dispute metrics and dispute aging reports.
7. Where applicable, calculate and assess interest on other DCS Service Provider(s) for disputes resulting in credits to DIR and DIR Customers.
8. Provide a process for the resolution of invoice disputes.
9. Allow DIR to monitor and validate invoice dispute process on an ongoing basis.
Invoice Dispute Processing. Service Provider responsibilities include:
1. Actively participate in developing and maintaining the processes for the resolution of invoice disputes within designated timeframes.
2. Provide effective and agreed mechanisms for crediting DIR and DIR Customers as appropriate.
3. Effectively execute the processes to record, track and manage incidents of invoice disputes.
4. Research and review invoice disputes for completeness and supporting data accuracy and, when necessary, request clarifying data from DIR or DIR Customer.
5. Support and initiate additional treatment of invoice disputes to facilitate resolution within designated timeframes.
6. Ensure that incidents of invoice disputes are continually updated, at a minimum on a weekly basis.
7. Keep the MSI informed of activity and anticipated Resolution times for active incidents of invoice disputes.
8. Allow DIR to monitor and validate invoice dispute process on an ongoing basis.
9. Provide a process for escalating to Service Provider management incidents of invoice disputes not Resolved within the time frames established within DIR policies.
Invoice Dispute Processing. 1. Service Provider shall actively participate in developing and maintaining the processes for the resolution of invoice disputes within designated timeframes.
2. Service Provider shall provide effective and agreed mechanisms for crediting DIR and STC customers as appropriate.
3. Service Provider shall effectively execute the processes to record, track and manage incidents of invoice disputes.
4. Service Provider shall research and review invoice disputes for completeness and supporting data accuracy and, when necessary, request clarifying data from DIR or STC customers.
5. Service Provider shall support and initiate additional treatment of invoice disputes to facilitate resolution within designated timeframes.
6. Service Provider shall ensure that incidents of invoice disputes are continually updated, at minimum on a weekly basis.
7. Service Provider shall keep the MSI informed of activity and anticipated resolution times for active incidents of invoice disputes.
8. Service Provider shall allow DIR to monitor and validate invoice dispute process on an ongoing basis.
9. Service Provider shall provide a process for escalating to Service Provider management incidents of invoice disputes not resolved within the time frames established within DIR policies.