INTERPRETER SERVICES REQUEST - ONLINE SYSTEM Clause Samples

INTERPRETER SERVICES REQUEST - ONLINE SYSTEM. 1. The Contractor shall acknowledge a complete request from a Purchaser by clicking the link received within two (2) business hours, or by the end of that business day, whichever occurs first. 2. Once the Contractor acknowledges the request, the Contractor will contact the tentatively scheduled Interpreter(s) within two (2) business days to confirm the request. 3. When the Contractor has the required Interpreter(s) for the appointment, the Contractor will enter the Interpreter(s) name in the booking selection of the online system as soon as possible but not less than forty-eight (48) hours prior to the appointment. The online system will send out a confirmation email with the Interpreter(s) name(s) to the Purchaser. 4. If the Contractor is unable to reach the preferred Interpreter(s) within, two (2) business days the Contractor will contact the Purchaser to inform and offer the option of requesting and contacting a different Interpreter(s). If the Purchaser is not in agreement, they may choose to terminate the Request. 5. If the request is Apple Health, the Contractor will request prior authorization within the Provider One system at least forty-eight (48) hours after acknowledging the request.