Integrated IVR Solution Sample Clauses
Integrated IVR Solution. Supplier will provide AT&T with a voice and/or DTMF enabled Interactive Voice Response (IVR) capability of the ASP Solution that will provide AT&T with the following capabilities for Inbound Calls: ****. The IVR will be implemented and managed by Supplier.
Integrated IVR Solution. STI will provide AT&T with a voice and/or DTMF enabled IVR that meets or exceeds AT&T’s requirements. The IVR will provide AT&T with call queueing capabilities, inbound call load balancing, customer self service and reporting capabilities. The IVR is a key product in managing customer contacts and managing the call to order ratio for the OMC. The IVR will be developed and managed by STI.