Instrument Support. Under the Support Agreement, QTX shall provide its Customers in the Territory with installation, service and maintenance for Instruments at its own expense and responsibility. QTX shall provide first level and second level service support. STRATEC shall provide third level support. The Supply Agreement will include appropriate definitions of first, second and third level support.
Appears in 2 contracts
Sources: Development Services and Equity Participation Agreement (Quanterix Corp), Development Services and Equity Participation Agreement (Quanterix Corp)