Common use of INSTRUCTIONS & ORDERS Clause in Contracts

INSTRUCTIONS & ORDERS. 12.1 The Company will only accept instructions transmitted via a durable medium approved by us, including our Software and your registered e-mail address (as indicated in our records). Under certain circumstances, provided that we are satisfied of your identity and of the clarity of the instructions received, we can accept instructions via telephone or in person; note that each Client is responsible to ensure that any instruction provided has been completely understood by the operator. Orders via telephone will be accepted only if they are received in our official language (information can be found bellow or from the ‘Order Execution Policy’). It should be noted that the Company reserves the right to reject such verbal orders when the operator of the Dealing Department is not satisfied with the Client’s identify or clarity of the orders, request additional information, verify such orders via any means or take any other action Company deems necessary under the circumstances. Contact details of all departments (including the Dealing Department) can be found on our Website; note, that at times of excessive transaction flow there might be a delay in connecting over the telephone with an operator, especially when there are important market announcements. 12.2 The Client may choose to communicate with us for support and any instructions, other than orders, in any of the languages available on our Website during business hours. Communication after business hours that requires immediate action on our behalf will only be accepted in our official language. 12.3 Where information has not been transmitted to us via approved means, or where you have misinterpreted any instruction and/or information, it is your responsibility to make the necessary amendments and we will bear no responsibility for any loss, be it financial or of opportunity in connection to said instruction. 12.4 We bear no responsibility for any loss that arises as a result of delayed or unreceived communication sent by the Company to the Client. 12.5 The Client understands that time is important when trading on Leveraged Products, therefore you are responsible for ensuring that any communication in relation to your dealings with the Company is sent to us on time. 12.6 The Company will execute an instruction received from the Client, without any further enquiry. However, the Client consents that the Company reserves the right to accept, either in part or in full, or reject, any instructions from the Client. Also, the Company may contact the Client if we intend to execute any transactions or future transactions differently following patterns in your trading activity (for instance, where your account balance frequently results in negative equity, the Company may propose that the Client continue trading with a higher margin requirement, irrespective of the applicable trading conditions of other Clients). 12.7 The Company may, at our discretion confirm any instructions received from the Client via any durable medium or telephone. However, you understand that you 12.8 Where the Client has appointed an Authorised Representative to deal with the Company on the client’s behalf, and the client wishes to cancel the appointment, the client must notify us in writing immediately. Until we process the said notice, any instructions we may receive from the Authorised Representative shall (a) be deemed valid, and (b) shall fully commit the client. 12.9 Essential information concerning the execution of any order (among other information), can be obtained through the Software, trading platforms were you are able to download reports which document, in durable medium, information including the execution and status of your order, as well as review the current and historic state of your trades and Account(s). You understand and agree that such reports are deemed to be reports provided by us to you in a durable medium. We might not provide you with statements of account in relation to the financial instruments traded through your Account(s) or the availability of your Client Money or any other detail in any other form other than what is stated above. 12.10 Except where the Software permits, all orders to trade on the financial instruments the Company offers are final and cannot be cancelled or deleted, unless we expressly agree to such cancellation or deletion and/or unless otherwise provided in any of our legal documentation.

INSTRUCTIONS & ORDERS. 12.1 The Company will only accept instructions transmitted via a durable medium approved by us, including our Software and your registered e-mail address (as indicated in our records). Under certain circumstances, provided that we are satisfied of your identity and of the clarity of the instructions received, we can accept instructions via telephone or in person; note that each Client is responsible to ensure that any instruction provided has been completely understood by the operator. Orders via telephone will be accepted only if they are received in our official language (information can be found bellow or from the ‘Order Execution Policy’). It should be noted that the Company reserves the right to reject such verbal orders when the operator of the Dealing Department is not satisfied with the Client’s identify or clarity of the orders, request additional information, verify such orders via any means or take any other action Company deems necessary under the circumstances. Contact details of all departments (including the Dealing Department) can be found on our Website; note, that at times of excessive transaction flow there might be a delay in connecting over the telephone with an operator, especially when there are important market announcements. 12.2 The Client may choose to communicate with us for support and any instructions, other than orders, in any of the languages available on our Website during business hours. Communication after business hours that requires immediate action on our behalf will only be accepted in our official language. 12.3 Where information has not been transmitted to us via approved means, or where you have misinterpreted any instruction and/or information, it is your responsibility to make the necessary amendments and we will bear no responsibility for any loss, be it financial or of opportunity in connection to said instruction. 12.4 We bear no responsibility for any loss that arises as a result of delayed or unreceived communication sent by the Company to the Client. 12.5 The Client understands that time is important when trading on Leveraged Products, therefore you are responsible for ensuring that any communication in relation to your dealings with the Company is sent to us on time. 12.6 The Company will execute an instruction received from the Client, without any further enquiry. However, the Client consents that the Company reserves the right to accept, either in part or in full, or reject, any instructions from the Client. Also, the Company may contact the Client if we intend to execute any transactions or future transactions differently following patterns in your trading activity (for instance, where your account balance frequently results in negative equity, the Company may propose that the Client continue trading with a higher margin requirement, irrespective of the applicable trading conditions of other Clients). 12.7 The Company may, at our discretion confirm any instructions received from the Client via any durable medium or telephone. However, you understand that youyou should not communicate with any of our employees, contractors or otherwise via any means or on any other equipment, which are not our equipment. For example, the Client should not communicate with any of our employees on his/her mobile phone or on any other personal account. 12.8 Where the Client has appointed an Authorised Representative to deal with the Company on the client’s behalf, and the client wishes to cancel the appointment, the client must notify us in writing immediately. Until we process the said notice, any instructions we may receive from the Authorised Representative shall (a) be deemed valid, and (b) shall fully commit the client. 12.9 Essential information concerning the execution of any order (among other information), can be obtained through the Software, trading platforms were you are able to download reports which document, in durable medium, information including the execution and status of your order, as well as review the current and historic state of your trades and Account(s). You understand and agree that such reports are deemed to be reports provided by us to you in a durable medium. We might not provide you with statements of account in relation to the financial instruments traded through your Account(s) or the availability of your Client Money or any other detail in any other form other than what is stated above. 12.10 Except where the Software permits, all orders to trade on the financial instruments the Company offers are final and cannot be cancelled or deleted, unless we expressly agree to such cancellation or deletion and/or unless otherwise provided in any of our legal documentation.