Common use of Installation, Maintenance and Support Clause in Contracts

Installation, Maintenance and Support. Charges may apply for installation, certain maintenance, trouble isolation, and support services and if a technician is dispatched. Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday, or weekend), and may include a minimum charge regardless of the actual number of hours worked. We will notify you of any applicable charges in advance of you incurring such charges. If you report trouble, you may need to pay a dispatch charge if the trouble is not found in our facilities or our equipment. A dispatch charge also may apply if Customer requests a service date change but fails to notify us before the service date and Brightspeed technician is dispatched on the service date. In addition to charging you for applicable dispatch fees, we may charge you on a time-and-material basis for the requested repairs to your facilities or equipment because repairs are not included in the dispatch fee.

Installation, Maintenance and Support. Charges may apply for installation, certain maintenance, trouble isolation, and support services and if a technician is dispatched. Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday, or weekend), and may include a minimum charge regardless of the actual number of hours worked. We will notify you of any applicable charges in advance of you incurring such charges. If you report trouble, you may need to pay a dispatch charge if the trouble is not found in our facilities or our equipment. A dispatch charge also may apply if Customer requests a service date change but fails to notify us before the service date and Brightspeed technician is dispatched on the service date. In addition to charging you for applicable dispatch fees, we may charge you on a time-and-material basis for the requested repairs to your facilities or equipment because repairs are not included in the dispatch feeequipment.