Common use of Installation, Maintenance and Support Clause in Contracts

Installation, Maintenance and Support. ‌ a. You agree that Brightspeed may use existing wiring at your Subscriber Location or may alter such wiring as necessary. You agree to make available electrical sources, circuits, and power with suitable outlets at your Subscriber Location to support your Service, and you are responsible to make sure all electrical connections are properly grounded. You agree to pay all costs for electricians, electrical work, or wiring work, if required b. Charges may apply for installation, certain maintenance, trouble isolation, and support services and the dispatch of a technician if one is dispatched. Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday or weekend), and may include a minimum charge regardless of the actual number of hours worked. Brightspeed will notify you of any applicable charges in advance of you incurring such charges. If you report trouble, you may be required to pay a dispatch charge if the trouble is not attributable to Brightspeed’s network or Brightspeed-provided Equipment. A dispatch charge also may apply if you fail to honor the scheduled service date and did not provide Brightspeed with 24 hours advanced notice. Any requested repairs to your facilities or Customer Hardware are not included in the dispatch fee and will be charged on a time and materials basis. c. When ordering Internet Service, you will be responsible for providing any copper wire or fiber optic cable required for local networking purposes within your premises (“Inside Wiring”), including any copper wire or fiber optic cable between the Brightspeed-provided Equipment at your location and the internet enabled devices you may choose to use to connect to the Brightspeed-provided Equipment. In most cases, the Inside Wire will already be present in your existing premises. You will be responsible for providing and installing any additional Inside Wire that may be required. d. The condition of the Inside Wire over which your Internet Service is transmitted within your premises will impact the performance of the Internet Service, including with respect to speed, reliability, and latency. You are solely responsible for the condition of any Inside Wire and Brightspeed expressly disclaims any responsibility for it.

Installation, Maintenance and Support. ‌ a. (a) You agree that Brightspeed may use existing wiring at your Subscriber Location or may alter such wiring as necessary. You agree to make available separate electrical sources, circuits, and power with suitable outlets at your Subscriber Location to support your Service, and you are responsible to make sure all electrical connections are properly grounded. You agree to pay all costs for electricians, electrical work, or wiring work, if required. b. (b) Charges may apply for installation, certain maintenance, trouble isolation, and support services and the dispatch of if a technician if one is dispatched. Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday or weekend), and may include a minimum charge regardless of the actual number of hours worked. Brightspeed will notify you of any applicable charges in advance of you incurring such charges. If you report trouble, you may be required to must pay a dispatch charge if the trouble is not attributable to Brightspeed’s network found in Brightspeed facilities (no charge if Brightspeed later finds the trouble was in Brightspeed facilities) or Brightspeed-provided EquipmentEquipment or is found in your equipment or systems. A dispatch charge also may apply if applies if: (i) you request a service date change but fail to honor notify Brightspeed before the scheduled service date and did not provide our technician is dispatched on the service date (will have to pay dispatch charge and Brightspeed with 24 hours advanced noticewill change the service date) or (ii) our technician dispatched for maintenance of service and no trouble is found in Brightspeed facilities (applies each time this happens). Any requested repairs to your facilities or Customer Hardware equipment are not included in the dispatch fee and will be charged on a time and materials basis. c. When ordering Internet Service, you will be responsible for providing any copper wire or fiber optic cable required for local networking purposes within your premises (“Inside Wiring”), including any copper wire or fiber optic cable between the Brightspeed-provided Equipment at your location and the internet enabled devices you may choose to use to connect to the Brightspeed-provided Equipment. In most cases, the Inside Wire will already be present in your existing premises. You will be responsible for providing and installing any additional Inside Wire that may be required. d. The condition of the Inside Wire over which your Internet Service is transmitted within your premises will impact the performance of the Internet Service, including with respect to speed, reliability, and latency. You are solely responsible for the condition of any Inside Wire and Brightspeed expressly disclaims any responsibility for it.