Common use of Initial Response Time Clause in Contracts

Initial Response Time. Within the Initial Response Time, ISB will use reasonable efforts to (i) confirm receipt of the Support Request by e-mail, (ii) provide the JIRA registration number, (ii) if possible, identify the support engineer or other designated ICS personnel that will provide the Technical Support to Licensee, and (iv) request any necessary clarification, documentation, description or additional information relating to the Incident.

Initial Response Time. Within the Initial Response Time, ISB ISC will use reasonable efforts to (i) confirm receipt of the Support Request by e-mail, (ii) provide the JIRA registration number, (ii) if possible, identify the support engineer or other designated ICS personnel that will provide the Technical Support to Licensee, and (iv) request any necessary clarification, documentation, description or additional information relating to the Incident.