Common use of Initial Priority Level Clause in Contracts

Initial Priority Level. At the time Revvity accepts a Technical Support request, Revvity will record an initial Priority Level based on the above Priority Level definitions. Upon acceptance of a Technical Support request, Revvity’s initial focus will be to resolve the issues underlying the request. The Priority Level of the request may be adjusted as described below.

Appears in 2 contracts

Sources: Software as a Service Agreement, Software as a Service Agreement

Initial Priority Level. At the time Revvity accepts a Technical Support request, Revvity will record triage an initial Priority Level based on the above Priority Level definitions. Upon acceptance of a Technical Support request, Revvity’s initial focus will be to resolve the issues underlying the request. The Priority Level of the request may be adjusted as described below.

Appears in 1 contract

Sources: Software as a Service Agreement