Common use of Initial Knowledge Transfer Clause in Contracts

Initial Knowledge Transfer. At the kickoff of the transition project, the ACS transition team is established. Information from due diligence and the contract is “transitioned” to the new team members, and a kickoff meeting is held in which all team members are informed of the latest details of the transition project. ACS team members, representing the involved functional areas, meet with their counterparts at Symetra and/or Safeco via site visits or conference calls in order to: • Validate the transition, implementation, and migration approaches • Complete detailed design to the level required for initial procurement • Prepare to assume operational responsibility The ACS transition manager works with Symetra’s transition manager to set up the initial knowledge transfer meetings. This includes establishing the scope, timing, location, and participants for the required breakout sessions. During this sub-phase, ACS requires input from Symetra and/or Safeco Subject Matter Experts (SMEs) in the following areas: Table of Contents ¨ Hardware ¨ Software ¨ Network ¨ Systems administration ¨ Storage management ¨ Communications ¨ Program products ¨ Capacity planning ¨ Automation ¨ Console operations ¨ Media services ¨ Tape management ¨ Capacity and Performance Mgmt ¨ Incident, problem and change management ¨ Scheduling and production control ¨ Data security ¨ Print and Mail Services ¨ Disaster recovery ¨ Desktop Management ¨ Assets Management ¨ Service desk The following are examples of initial knowledge transfer requirements for a representative set of functional areas: