Common use of Initial Impact Assessment Clause in Contracts

Initial Impact Assessment. (a) Where there is doubt regarding impact to a significant number of Users or a few Users, Interactive will be conservative and classify the Incident initially at the next highest level. Interactive may adjust the Incident severity level later with a valid reassessment. (b) Where the assessed severity does not reflect the Customer’s requirements, the Customer may escalate the matter to Interactive’s Contract Representative. This is the initial step before Interactive will assign a higher severity level.

Initial Impact Assessment. (a) Where there is doubt regarding impact to a significant number of Users users or a few Usersusers, Interactive will be conservative and classify the Incident initially at the next highest level. Interactive may adjust the Incident severity level later with a valid reassessment. (b) Where the assessed severity does not reflect the Customer’s requirements, the Customer may escalate the matter to Interactive’s Contract Representative. This is the initial step before Interactive will assign a higher severity level.