Common use of Information for Incident Reporting Clause in Contracts

Information for Incident Reporting. For each incident, DECE Licensee(s) will provide Coordinator with any necessary information available to DECE Licensee(s), in an effort to l facilitate timely problem determination and resolution. Upon notification of the incident, Coordinator will verify receipt of the necessary information. The following is the necessary information that will be obtained from DECE Licensee(s) for all reported incidents. (The information marked “Optional” is only required if it is available to DECE Licensee(s) and determined by DECE Licensee(s) to be appropriate): Reference number assigned to DECE Licensee(s) (Optional); Time and date of the transaction in question ( DECE Licensee(s) to use reasonable commercial efforts to obtain this information); Description of the incident; Severity of the incident or problem (Optional); List of those actions taken by DECE Licensee(s) to verify the problem and resolve the incident; and Other comments to provide additional information as needed (Optional). If any of this information is missing from the incident notice to Coordinator, Coordinator will immediately contact DECE Licensee(s) to request additional information. The trouble ticket is deemed “open” when Coordinator has notice of an incident and all initial information available from DECE Licensee(s). The trouble ticket will remain open until DECE Licensee(s) concur the issue has been resolved. However, DECE Licensee(s) may reopen the incident if its help desk representatives cannot confirm the incident or questions is resolved and or answered.

Information for Incident Reporting. For each incident, DECE Licensee(s) will provide Coordinator with any necessary information available to DECE Licensee(s), in an effort to l facilitate timely problem determination and resolution. Upon notification of the incident, Coordinator will verify receipt of the necessary information. The following is the necessary information that will be obtained from DECE Licensee(s) for all reported incidents. (The information marked “Optional” is only required if it is available to DECE Licensee(s) and determined by DECE Licensee(s) to be appropriate): o Reference number assigned to DECE Licensee(s) (Optional); o Time and date of the transaction in question ( DECE Licensee(s) to use reasonable commercial efforts to obtain this information); o Description of the incident; o Severity of the incident or problem (Optional); o List of those actions taken by DECE Licensee(s) to verify the problem and resolve the incident; and o Other comments to provide additional information as needed (Optional). If any of this information is missing from the incident notice to Coordinator, Coordinator will immediately contact DECE Licensee(s) to request additional information. The trouble ticket is deemed “open” when Coordinator has notice of an incident and all initial information available from DECE Licensee(s). The trouble ticket will remain open until DECE Licensee(s) concur the issue has been resolved. However, DECE Licensee(s) may reopen the incident if its help desk representatives cannot confirm the incident or questions is resolved and or answered.