Information and Referrals Clause Samples
Information and Referrals. “Clearinghouses”)
a) Recording, triaging, responding to, and resolving, written, e-mailed, telephoned, Web-based, and in-person inquiries received by agencies, including those received at health fairs and exhibits;
b) Furnishing to the public current, accurate, research-based information about health, medical, and scientific topics, including but not limited to specific diseases, conditions, treatments, and prevention strategies;
c) Implementing and maintaining resources including but not limited to indices of disease topics and synonyms for use by clearinghouse staff members in responding to requests for information;
d) Designing and implementing procedures for handling inquiries, including but not limited to refining standard and customized responses;
e) Developing strategies for handling difficult or complex questions while ensuring accountability and successful resolution of questions;
f) Developing, updating, and disseminating materials related to campaigns; and
g) Records management required and sufficient enough to ensure efficiency of operations and compliance with applicable laws, regulations, policies, and standard operating procedures (SOPs). Vendors will be required to furnish all necessary facilities, equipment, supplies, goods, services, and qualified labor required by the Government for the accomplishment of this effort. The procurement requirements of Government agencies utilizing the acquisition will vary but will probably require the following tasks at a minimum:
a) Providing, equipping, and staffing a fully functional, land-based, technologically advanced center for the Government’s call operations;
b) Logging-in, opening, screening, and answering inquiries received by telephone, e-mail, postal mail, TTY, fax, or by other means, all within specified response times using standard and customized responses developed to Government standards;
c) Fulfilling and mailing publication orders, including expedited requests and inquiries designated as ‘controlled’ through agency executive secretariats and other Executive Branch authorities;
d) Generating and otherwise preparing mailing labels and required postal materials and supplies for mailing, tracking, and fulfilling orders;
e) Maintaining records and logs of data concerning requests and orders in a fully-functional, automated tracking system;
f) Responding to Government requests regarding the status of any or all inquiries and compiling, analyzing, and reporting on clearinghouse data and activi...
Information and Referrals. Each participant or applicant who meets the maximum income criteria to be considered an eligible young adult shall be provided:
1. Information on the full array of applicable or appropriate services available through other eligible providers or One-Stop Partners.
2. Referral to appropriate training and educational programs that have the capacity to serve the participant or applicant either on a sequential or concurrent basis.
E. SUBRECIPIENT shall ensure that an applicant who does not meet the enrollment requirements of the particular program or who cannot be served:
1. Shall be referred for further assessment, as necessary and/or
2. Referred to appropriate programs to meet the basic skills and training needs of the applicant.
3. SUBRECIPIENT shall maintain tracking of the referrals made, including the individual’s name, the referral made, and the date of the referral.
F. SUBRECIPIENT shall ensure that each male participating in any program or activity under this Title has complied with Section 3 of the Military Selective Service Act [50 U.S.C. App. 453]. Any male who becomes eighteen (18) years of age while participating in a WIOA program must register within 30 days of his eighteenth (18th) birthday [WIOA, § 189 (h)].
G. SUBRECIPIENT shall adhere to all federal, State, and OCDB policies and procedures, including but not limited to those relating to customer access, marketing strategies, service linkages, and best practices. SUBRECIPIENT shall work in coordination with the OCDB office.
H. At minimum, SUBRECIPIENT shall provide services in English, Spanish and Vietnamese in addition to the languages that reflect the demographics of the region. County of Orange Page 6 of 27 City of La Habra OC Community Resources Y Contract # 178-28-0011- + ▇▇▇▇▇▇▇ at: 0" + Indent at: 0.5"
Information and Referrals. Each participant or applicant who meets the maximum income criteria to be considered an eligible young adult shall be provided:
1. Information on the full array of applicable or appropriate services available through other eligible providers or One-Stop Partners.
2. Referral to appropriate training and educational programs that have the capacity to serve the participant or applicant either on a sequential or concurrent basis.