Incident Tracking. In the event of an issue with the GUARDIAN RFID requiring support, the Customer will contact GUARDIAN RFID in accordance with Section 8(c) of the Agreement. Each support incident is logged using GUARDIAN RFID’s enterprise workflow management system, given a unique case number, and assigned a support representative.
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Sources: Guardian Rfid System Agreement, Guardian Rfid System Agreement
Incident Tracking. In the event of an issue with the GUARDIAN RFID requiring support, the Customer will contact GUARDIAN RFID in accordance with Section 8(c6(c) of the Agreement. Each support incident is logged using GUARDIAN RFID’s enterprise workflow management system, given a unique case number, and assigned a support representative.
Appears in 1 contract