Incident Resolution. Actual response times and resolutions may vary due to issue complexity and priority. For critical impact level and above, CentralSquare provides a continuous resolution effort until the issue is resolved.
Appears in 11 contracts
Samples: Centralsquare Solutions Agreement, Centralsquare Solutions Agreement, Centralsquare Solutions Agreement
Incident Resolution. Actual response times and resolutions may vary due to issue complexity and priority. For critical impact level and above, CentralSquare provides a continuous resolution effort until the issue is resolved.. CentralSquare will make commercially reasonable efforts to resolve Software incidents for live remote based production systems using the following guidelines: Priority Resolution Process Resolution Time
Appears in 1 contract
Samples: Software Subscription Agreement
