Incident Notification. Customer is notified within thirty (30) minutes of any Critical Incident (as defined under Incident Management) detected by Service Provider which impacts services.
Appears in 4 contracts
Samples: Service Level Agreement – Hosted Services, Service Level Agreement – Hosted Services, Service Level Agreement – Hosted Services
Incident Notification. Customer is notified within thirty (30) 30 minutes of any Critical Incident (as defined under Incident Management) detected by Service Provider which impacts services. Outage status is communicated on xxxxxxxxxxxxxx.xxxxxxxxxx.xx.
Appears in 1 contract
Samples: Service Level Agreement
Incident Notification. Customer is notified within thirty (30) 30 minutes of any Critical Incident (as defined under Incident Management) detected by Service Provider which impacts services.
Appears in 1 contract
