Incident Notification. Customer is notified within thirty (30) minutes of any Critical Incident (as defined under Incident Management) detected by Service Provider which impacts services.
Appears in 5 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Incident Notification. Customer is notified within thirty (30) 30 minutes of any Critical Incident (as defined under Incident Management) detected by Service Provider which impacts services. Outage status is communicated on ▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇.
Appears in 2 contracts
Incident Notification. Customer is notified within thirty (30) 30 minutes of any Critical Incident (as defined under Incident Management) detected by Service Provider which impacts services.
Appears in 2 contracts