Human performance indicators Sample Clauses

Human performance indicators. The Contractor is required to maintain indicators that reflect the human performance programme, consisting of:  Number of reported issues / incidence / events reported by the Contractor's staff,  Percentage of closed corrective actions,  Number of days between human-performance related events,  Number of recorded observations and  Percentage of critical observations (the percentage of total observations that recorded deviations and coaching) To give effect to these requirements it is expected that the Contractor appoints a Human Performance Officer to each contract or project. This individual is to be appointed in a supervisory position that is separate and distinct from the Contractor's project manager, site supervisor or quality control representative roles. The Human Performance Officer is required to implement and manage the above-noted processes, and provide regular reports on such to the Contractor's site leadership and to the Project Manager. As part of ensuring compliance, the KOU will include the Contractor's human performance programme into its capability assessments and audits, for work at KOU, following a graded approach with regards to the products and services provided by the Contractor.