Common use of How to Request an External Appeal Clause in Contracts

How to Request an External Appeal. If you remain dissatisfied with our medical appeal determination, you may request an external review by an outside review agency. Your claim does not have to meet a minimum dollar threshold in order for you to be able to request an external appeal. To request an external appeal, submit a written request to us within four (4) months of your receipt of the second level medical appeal denial letter. We will forward your request to the outside review agency within five (5) business days, unless it is an urgent appeal, and then we will send it within two (2) business days. We may charge you a filing fee up to $25.00 per external appeal, not to exceed $75.00 per plan year. We will refund you if the denial is reversed and will waive the fee if it imposes an undue hardship for you. Upon receipt of the information, the outside review agency will notify you of its determination within ten (10) business days, unless it is an urgent appeal, and then you will be notified within two (2) business days. The determination by the outside review agency is binding on us. Filing an external appeal is voluntary. You may choose to participate in this level of appeal or you may file suit in an appropriate court of law (see Legal Action, below). Once a member or provider receives a decision at one of the several levels of appeals noted above, (initial, second level, external), the member or provider may not ask for an appeal at the same level again, unless additional information that could affect such decisions can be provided.

Appears in 18 contracts

Samples: Subscriber Agreement, Subscriber Agreement, Subscriber    Agreement

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How to Request an External Appeal. If you remain dissatisfied with our medical appeal determination, you may request an external review by an outside review agency. Your claim does not have to meet a minimum dollar threshold in order for you to be able to request an external appeal. To request an external appeal, submit a written request to us within four (4) months of your receipt of the second level medical appeal denial letter. We will forward your request to the outside review agency within five (5) business days, unless it is an urgent appeal, and then we will send it within two (2) business days. We may charge you a filing fee up to $25.00 per external appeal, not to exceed $75.00 per plan year. We will refund you if the denial is reversed and will waive the fee if it imposes an undue hardship for you. Upon receipt of the information, the outside review agency will notify you of its determination within ten (10) business calendar days, unless it is an urgent appeal, and then you will be notified within seventy-two (272) business dayshours. The determination by the outside review agency is binding on us. Filing an external appeal is voluntary. You may choose to participate in this level of appeal or you may file suit in an appropriate court of law (see Legal Action, below). Once a member or provider receives a decision at one of the several levels of appeals noted above, (initialreconsideration, second levelappeal, external), the member or provider may not ask for an appeal at the same level again, unless additional information that could affect such decisions can be provided.

Appears in 12 contracts

Samples: Subscriber    Agreement, Subscriber    Agreement, Subscriber    Agreement

How to Request an External Appeal. If you remain dissatisfied with our medical appeal determination, you may request an external review by an outside review agency. Your claim does not have to meet a minimum dollar threshold in order for you to be able to request an external appeal. To request an external appeal, submit a written request to us within four (4) months of your receipt of the second level medical appeal denial letter. We will forward your request to the outside review agency within five (5) business days, unless it is an urgent appeal, and then we will send it within two (2) business days. We may charge you a filing fee up to $25.00 per external appeal, not to exceed $75.00 per plan year. We will refund you if the denial is reversed and will waive the fee if it imposes an undue hardship for you. Upon receipt of the information, the outside review agency will notify you of its determination within ten (10) business days, unless it is an urgent appeal, and then you will be notified within two (2) business days. The determination by the outside review agency is binding on us. Filing an external appeal is voluntary. You may choose to participate in this level of appeal or you may file suit in an appropriate court of law (see Legal Action, below). Once a member or provider receives a decision at one of the several levels of appeals noted above, (initial, second level, external), the member or provider may not ask for an appeal at the same level again, unless additional information that could affect such decisions can be provided.

Appears in 5 contracts

Samples: Subscriber Agreement, Subscriber    Agreement, Subscriber    Agreement

How to Request an External Appeal. If you remain dissatisfied with our medical appeal determination, you may request an external review by an outside review agency. Your claim does not have to meet a minimum dollar threshold in order for you to be able to request an external appeal. To request an external appeal, submit a written request to us within four (4) months of your receipt of the second level medical appeal denial letter. We will forward your request to the outside review agency within five (5) business days, unless it is an urgent appeal, and then we will send it within two (2) business days. We may charge you a filing fee up to $25.00 per external appeal, not to exceed $75.00 per plan year. We will refund you if the denial is reversed and will waive the fee if it imposes an undue hardship for you. Upon receipt of the information, the outside review agency will notify you of its determination within ten (10) business calendar days, unless it is an urgent appeal, and then you will be notified within seventy-two (2) business dayshours. The determination by the outside review agency is binding on us. Filing an external appeal is voluntary. You may choose to participate in this level of appeal or you may file suit in an appropriate court of law (see Legal Action, below). Once a member or provider receives a decision at one of the several levels of appeals noted above, (initial, second level, externalinitialor external appeal), the member or provider may not ask for an appeal at the same level again, unless additional information that could affect such decisions can be provided.

Appears in 1 contract

Samples: Subscriber    Agreement

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How to Request an External Appeal. If you remain dissatisfied with our medical dental appeal determination, you may request an external review by an outside review agency. Your claim does not have to meet a minimum dollar threshold in order for you to be able to request an external appeal. To request an external appeal, submit a written request to us within four (4) months of your receipt of the second level medical dental appeal denial letter. We will forward your request to the outside review agency within five (5) business days, unless it is an urgent appeal, and then we will send it within two (2) business days. We may charge you a filing fee up to $25.00 per external appeal, not to exceed $75.00 per plan year. We will refund you if the denial is reversed and will waive the fee if it imposes an undue hardship for you. Upon receipt of the information, the outside review agency will notify you of its determination within ten (10) business days, unless it is an urgent appeal, and then you will be notified within two (2) business days. The determination by the outside review agency is binding on us. Filing an external appeal is voluntary. You may choose to participate in this level of appeal or you may file suit in an appropriate court of law (see Legal Action, below). Once a member or provider dentist receives a decision at one of the several levels of appeals noted above, (initial, second level, external), the member or provider dentist may not ask for an appeal at the same level again, unless additional information that could affect such decisions can be provided.

Appears in 1 contract

Samples: Subscriber Agreement

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