Hotline operating hours. The SUPPORT HOTLINE is available to respond to CUSTOMER queries in accordance with III. part number 1 clauses (1)-(8) or if the CUSTOMER has concluded a contract with an ATOSS partner for implementation services and hotline services in accordance with III. Part number 1 clauses (5)-(8) during COMPANY’s normal business hours (8am–6pm (CET) Monday to Friday, plus 8 a.m. – 12 p.m. (CET) on December 24 and 31; closed on national public holidays). You can reach the SUPPORT HOTLINE at: Phone +▇▇ ▇▇ ▇▇ ▇▇▇ ▇▇▇ (may be subject to charges) Fax +▇▇ ▇▇ ▇▇ ▇▇▇ ▇▇ ▇▇▇ Email ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ Exclusively for reports of non-availability of the CLOUD SERVICE pursuant to III. part number 1. clause (9), the SUPPORT HOTLINE can also be reached 24 hours a day, seven (7) days a week at the following telephone number: +▇▇ ▇▇ ▇▇ ▇▇▇ ▇▇▇.
Appears in 2 contracts
Sources: Service Level Agreement (Sla), Service Level Agreement (Sla)
Hotline operating hours. The SUPPORT HOTLINE is available to respond to CUSTOMER queries in accordance with III. part number 1 clauses (1)-(8) or if the CUSTOMER has concluded a contract con- tract with an ATOSS partner for implementation services and hotline services in accordance with III. Part part number 1 clauses (5)-(8) during COMPANY’s normal business hours (8am–6pm (CET) Monday to Friday, plus 8 a.m. – 12 p.m. (CET) on December 24 and 31; closed on national public holidays). You can reach the SUPPORT HOTLINE at: Phone +▇▇ ▇▇ ▇▇▇ ▇▇▇ ▇▇-▇▇ (may be subject to charges) Fax +▇▇ ▇▇ ▇▇▇ ▇▇▇ ▇▇ ▇-▇▇ Email ▇▇▇▇▇▇▇.▇▇▇@▇▇▇▇▇.▇▇▇ Exclusively for reports of non-availability of the CLOUD SERVICE pursuant to III. part number 1. clause (9), the SUPPORT HOTLINE can also be reached 24 hours a day, seven (7) days a week at the following telephone number: +▇▇ ▇▇ ▇▇ ▇▇▇ ▇▇▇.
Appears in 1 contract
Sources: Service Level Agreement (Sla)
Hotline operating hours. The SUPPORT HOTLINE is available to respond to CUSTOMER queries in accordance with III. part number 1 clauses (1)-(8) or if the CUSTOMER has concluded a contract con- tract with an ATOSS partner for implementation services and hotline services in accordance with III. Part part number 1 clauses (5)-(8) during COMPANY’s normal business hours (8am–6pm (CET) Monday to Friday, plus 8 a.m. – 12 p.m. 8am–12pm (CET) on December 24 and 31; closed on national public holidays). You can reach the SUPPORT HOTLINE at: Phone +▇▇ ▇▇ ▇▇ ▇▇▇ ▇▇▇ (may be subject to charges) Fax +▇▇ ▇▇ ▇▇ ▇▇▇ ▇▇ ▇▇▇ Email ▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇▇ Exclusively for reports of non-availability of the CLOUD SERVICE pursuant to III. part number 1. clause (9), the SUPPORT HOTLINE can also be reached 24 hours a day, seven (7) days a week at the following telephone number: +▇▇ ▇▇ ▇▇ ▇▇▇ ▇▇▇.
Appears in 1 contract
Sources: Service Level Agreement (Sla)