Common use of HOSTING SERVICES TERMS AND CONDITIONS Clause in Contracts

HOSTING SERVICES TERMS AND CONDITIONS. You may not divulge your network passwords to third parties and should take all reasonable steps to ensure that such information remains confidential. Email Sending and receiving email involves the same responsibilities and approach as would be used when sending or receiving any other form of communication - written or printed mail, fax, telephone call etc. Most users fully understand what would be considered appropriate and acceptable when communicating with others and apply these considerations to their use of email. There are occasions when some users send mail or engage in online communication that others consider unacceptable - generally regarded as abuse by the online community. If you find it difficult to determine what might be considered 'abuse' with online communication you should realise that, in general terms, anything that might be unacceptable, and possibly illegal, in other forms of communication will be equally unacceptable and possibly illegal online. • You should not send emails that might cause annoyance, inconvenience or anxiety to a recipient. • You should not send any emails likely to cause distress or any material which is offensive, indecent, obscene, menacing or in any way unlawful • You must not use Cloud Heroes mail services or network to send email to any user who does not wish to receive it. • You must not use Cloud Heroes mail services or network to send unsolicited commercial email, in bulk (commonly known as 'spam') or individually. • You must not use Cloud Heroes mail services or network with intent to deprive others of service (e.g. 'mail bomb') • You must not use false mail headers or alter the headers of mail messages in such a way as to conceal the identity of the sender. • You must not use any email address that you are not authorised to use. • You must ensure that any email servers connected to the Cloud Heroes network and operated by you are not configured to allow 'open relay'. Customers who abuse the Cloud Heroes email service will be notified that their behaviour is unacceptable and may have their accounts suspended, terminated or blocked. The Company reserves the right to restrict or block Internet traffic to or from a Customer server, without prior notification, in the event of a failure to abide by the published terms of the Acceptable Use Policy. This may include, but not exclusively, the transmission of unsolicited email or the presence of an open mail relay. If a customer account or service is suspended or blocked due to abuse, then service may be restored at Cloud Heroes’ sole discretion and generally will only be restored on receipt of a written assurance of future compliance with this Policy and on payment of an administrative charge for restoration of service.

HOSTING SERVICES TERMS AND CONDITIONS. Appendix A - Acceptable Use Policy (AUP) It is a requirement of the Cloud Heroes Terms and Conditions that all users of its network or services accept and adhere to the company's Acceptable Use Policy for Internet service(s). Cloud Heroes may change this policy to include changes in the law or in the acceptable practice of Internet use and reserves the right to make such changes without notice and whenever required. All users are responsible for ensuring that they have read and understand the current policy. Compliance with this Acceptable Use Policy is a contractual requirement. If you fail to observe the terms of this policy your account or service may be liable to termination or suspension. In the event that an account is suspended, Cloud Heroes may be prepared, at its sole discretion, to restore the account on receipt of a written statement that the user will not commit any further abuse of the service. Cloud Heroes’ relationship with its customers, its partners and other network providers depends on responsible conduct from all users. The Company will not hesitate to protect itself and other customers and networks should any form of abuse be found to be occurring. Use of networks and the Internet in general • You may must not divulge your network passwords use the service for the transmission of illegal material. The user agrees to third parties and should take all reasonable steps to ensure that such information remains confidential. Email Sending and receiving email involves the same responsibilities and approach as would be used when refrain from sending or receiving any other form of communication - written or printed mail, fax, telephone call etc. Most users fully understand what would materials which may be considered appropriate and acceptable when communicating with others and apply these considerations deemed to their use of email. There are occasions when some users send mail or engage in online communication that others consider unacceptable - generally regarded as abuse by the online community. If you find it difficult to determine what might be considered 'abuse' with online communication you should realise that, in general terms, anything that might be unacceptable, and possibly illegal, in other forms of communication will be equally unacceptable and possibly illegal online. • You should not send emails that might cause annoyance, inconvenience or anxiety to a recipient. • You should not send any emails likely to cause distress or any material which is offensive, abusive, indecent, hard- core or paedophile pornography, defamatory, obscene, menacing or otherwise as prohibited by current and future statutes in force. The user agrees to refrain from sending or receiving any material which may be in breach of copyright (including Intellectual Property Rights), confidence, privacy or other rights. If you are in any way unlawful doubt as to the legality of what you are doing, or propose to do, you should either take independent legal advice or cease that usage. • You must not use Cloud Heroes mail services should be aware that the storage, distribution of or network transmission of illegal materials may lead to send email to any user who does not wish to receive itinvestigation and possible prosecution by the UK authorities. • You must not use Cloud Heroes mail services gain or network attempt to send unsolicited commercial emailgain unauthorised access to any computer systems for any purpose. In addition to being a breach of this AUP, in bulk (commonly known as 'spam') or individuallysuch action may lead to criminal prosecution under the Computer Misuse Act. • You must not use Cloud Heroes mail services send data to the Internet using forged addresses or network with intent data which is deliberately designed to deprive others adversely affect remote machines (including but not limited to denial of service (e.g. 'mail bomb') • You must not use false mail headers or alter the headers of mail messages in such a way as to conceal the identity of the sender. • You must not use any email address that you are not authorised to useservice, ping storm, trojans, worms and viruses). • You must ensure that any email local PCs and network connected servers connected to the Cloud Heroes network and operated by you are not configured to allow open relay and must not participate in the sending of unsolicited commercial or bulk email (commonly referred to as 'open relayspam' or '. Customers who abuse UCE') including hosting or allowing the Cloud Heroes email service will be notified hosting of sites or information that their behaviour is unacceptable and may have their accounts suspended, terminated or blocked. The Company reserves the right to restrict or block Internet traffic to or are advertised ('spamvertised') by UCE from a Customer serverthird party network or supplier. • You are prohibited from running 'port scanning' or other software intended to probe, without prior notificationscan, test the vulnerability of or access remote systems or networks except in circumstances where the event of a failure remote user has given express permission for this to abide by the published terms of the Acceptable Use Policy. This may include, but not exclusively, the transmission of unsolicited email or the presence of an open mail relay. If a customer account or service is suspended or blocked due to abuse, then service may be restored at Cloud Heroes’ sole discretion and generally will only be restored on receipt of a written assurance of future compliance with this Policy and on payment of an administrative charge for restoration of servicedone.