High-level Sequence for Transformation Activities Clause Samples

High-level Sequence for Transformation Activities. In the six months before Commencement, the Transition Manager will manage activities to establish the foundational PMO processes and stand up the Clarity and ITSM tools. All the subsequent Transformation projects will use these processes and tools. The Transformation related activities fall into three groups: Stabilization, Consolidation and Optimization. The following provides a high-level sequence of activities in each of the three areas. Pre-Commencement  Service Request Backlog – Assessment and Planning  Request for Solution and Project – Backlog Assessment and Planning  OTACE Establishment – OTACE (On Time and Above Customer Expectations) is a customer satisfaction process that will be implemented  Problem Management – Assessment and Planning  Availability Management Implementation  Capacity Management Implementation Post-Commencement  Initial Development of Integrated Transformation Plan – (Critical Deliverable due Commencement +1.5 months)  Further Development of Transformation Plan – (Critical Deliverable due Commencement + four (4) months)  Backup and Recovery – Assessment and Remediation  Service Request Backlog – Implementation of plan  Request for Solution and Project Backlog – Implementation of plan  Problem Management – Implementation of plan  Chargeback Management Stabilization – confirmation of effectiveness of the new Chargeback System  Complete Asset Inventory and CMDB Initial Data Population True up (Commencement + four (4) months) Pre-Commencement  Initial Planning for Consolidated Data Center Network Improvement Plan (Commencement - 2), to be improved with migration planning Post- Commencement  Server Consolidation Planning using the Service Provider Accelerated Solution Environment (ASE) Post-Commencement  Development of the Consolidation Project Plan (Due Commencement + three (3) months)  Implementation of the Consolidated Data Center Network Improvement Plan Post-Commencement  Six Sigma and lean analysis on the MSI-managed Service Management processes and operations and recommendation for implementation