Help & Support Sample Clauses

Help & Support. 1. Employees who opt in to the bring your own device program are not eligible for support for device-specific hardware or software from the IT Department. If the employee-owned device requires maintenance, the employee is responsible for taking the device to the employee’s wireless provider. 2. The IT Department will assist a user in determining if the issue is software or hardware related, but if the issue is non-GOOD software or hardware related, the employee will be forwarded to the employee’s wireless provider for maintenance. If the issue is GOOD software related or related to remote network access applications, the IT Department will attempt to re-provision the device. If the device is deemed to be incompatible with City systems, the user is responsible for providing a compatible device. This is true even when the device was compatible with the previous software/hardware of City systems. Whatever personal device is used must be compatible with current City infrastructure. 3. Employees, contractors, and temporary staff will make no modifications to the hardware or software that change the nature of the device in a significant way (e.g. replacing or overriding the operating system or "jail-breaking") without the express approval of the IT Department.