Common use of Hello Clause in Contracts

Hello. We’re all about making energy more human, so we’ve tried to include plain English in this document. However, it’s still a legal agreement, with defined terms. Phone: ▇▇▇▇ ▇▇▇ ▇▇▇ Email: ▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇.▇▇ October 2021 The Market Contract 4 Charges 11 Billing 13 Payment 15 Disconnection and reconnection 16 Other obligations 17 Staying in touch 21 Complaints 22 Uncontrollable events 22 Retailer of Last Resort events 23 Privacy and confidentiality 23 General 24 Explanation of terms 25

Hello. We’re all about making energy more human, so we’ve tried to include plain English in this document. However, it’s still a legal agreement, with defined terms. Phone: ▇▇▇▇ ▇▇▇ ▇▇▇ Email: ▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇.▇▇ October 2021 The Market Contract 4 Charges 11 Billing 13 12 Payment 15 14 Disconnection and reconnection 16 Other obligations 17 Staying in touch 21 Complaints 22 21 Uncontrollable events 22 Retailer of Last Resort events 23 22 Privacy and confidentiality 23 General 24 Explanation of terms 2524