Common use of Hard Outage Credit Schedules Clause in Contracts

Hard Outage Credit Schedules. Availability Credits as a percent of MRC Dedicated E-Line Availability U.S. and Global Tiers A, B U.S. and Global Tier A Global Tier B Unprotected From > (Minutes) To ≤ (Minutes) Platinum Gold or Silver Gold or Silver Platinum, Gold or Silver 1 43 5% NA NA N/A 43 120 10% 10% 5% N/A 120 240 15% 10% 5% N/A 240 360 25% 15% 10% 10% 360 480 30% 15% 10% 10% 480 720 40% 20% 10% 10% > 720 50% 20% 10% 10% MTTR Credit as a Percent of MRC Global Dedicated E- Line Ethernet Core Network Outage Time U.S. Global Tiers A & B U.S. Global Tier A Global Tier B Unprotected From Hr:Min: Sec To Hr:Min:Sec Platinum Platinum Gold, Silver or Bronze Gold, Silver or Bronze Gold, Silver or Bronze Platinum, Gold, Silver or Bronze 2:00:00 3:59:59 4% NA NA NA NA NA 4:00:00 4:59:59 4% 4% 2% NA NA NA 5:00:00 7:59:59 10% 10% 4% 4% NA NA 8:00:00 11:59:59 10% 10% 4% 4% 4% NA 12:00:0 0 23:59:59 10% 10% 4% 4% 4% NA ≥ 24:00:00 10% 10% 4% 4% 4% NA

Hard Outage Credit Schedules. Availability Credits as a percent of MRC Dedicated E-Line Availability U.S. and Global Tiers A, B U.S. and Global Tier A Global Tier B Unprotected From > (Minutes) To ≤ (Minutes) Platinum Gold or Silver Gold or Silver Platinum, Gold or Platinum /Gold / Silver 1 43 5% NA NA N/A 43 120 10% 10% 5% N/A 120 240 15% 10% 5% N/A 240 360 25% 15% 10% 10% 360 480 30% 15% 10% 10% 480 720 40% 20% 10% 10% > 720 50% 20% 10% 10% MTTR Credit as a Percent of MRC Global Dedicated E- E-Line Ethernet Core Network Outage Time U.S. Global Tiers A & B U.S. Global Tier A Global Tier B Unprotected Unprotec xxx From Hr:Min: :Sec To Hr:Min:Sec Platinum Platinum Gold, Silver or Bronze Gold, Silver or Bronze Gold, Silver or Bronze Platinum, Gold, Silver or Bronze 2:00:00 3:59:59 4% NA NA NA NA NA 4:00:00 4:59:59 4% 4% 2% NA NA NA 5:00:00 7:59:59 10% 10% 4% 4% NA NA 8:00:00 11:59:59 10% 10% 4% 4% 4% NA 12:00:0 0 12:00:00 23:59:59 10% 10% 4% 4% 4% NA ≥ 24:00:00 1224:00:00 10% 10% 4% 4% 4% NA

Hard Outage Credit Schedules. Availability Credits as a percent of MRC Dedicated E-Line Availability U.S. and Global Tiers A, B U.S. and Global Tier A Global Tier B Unprotected From > (Minutes) To ≤ (Minutes) Platinum Gold or Silver Gold or Silver Platinum, Gold or SilverPlatinu m /Gold / Silver 1 43 5% NA NA N/A 43 120 10% 10% 5% N/A 120 240 15% 10% 5% N/A 240 360 25% 15% 10% 10% 360 480 30% 15% 10% 10% 480 720 40% 20% 10% 10% > 720 50% 20% 10% 10% MTTR Credit as a Percent of MRC Global Dedicated E- E-Line Ethernet Core Network Outage Time U.S. Global Tiers A & B U.S. Global Tier A Global Tier B Unprotected From Hr:Min: :Sec To Hr:Min:Sec Platinum Platinum Gold, Silver or Bronze Gold, Silver or Bronze Gold, Silver or Bronze Platinum, Gold, Silver or Bronze 2:00:00 3:59:59 4% NA NA NA NA NA 4:00:00 4:59:59 4% 4% 2% NA NA NA 5:00:00 7:59:59 10% 10% 4% 4% NA NA 8:00:00 11:59:59 10% 10% 4% 4% 4% NA 12:00:0 0 12:00:00 23:59:59 10% 10% 4% 4% 4% NA ≥ 24:00:00 10% 10% 4% 4% 4% NA