Common use of Hard Outage Credit Schedules Clause in Contracts

Hard Outage Credit Schedules. Availability Credits as a percent of MRC E-LAN EVC Availability Global Tiers A, B and US U.S. and Global Tier A Global Tier B From (Mins) To (Mins) Platinum Gold, Silver or Bronze Gold, Silver or Bronze 1 43 5% NA NA 44 120 10% 10% 5% 121 240 15% 10% 5% 241 360 25% 15% 10% 361 480 30% 15% 10% 481 720 40% 20% 10% > 720 50% 20% 10% MTTR Credit as a Percent of MRC Ethernet Switched E- LAN Services Core Network Outage Time U.S. Global Tiers A & B U.S. Global Tier A Global Tier B From Hr:Min:Sec To Hr:Min:Sec Platinum Platinum Gold, Silver or Bronze Gold, Silver or Bronze Gold, Silver or Bronze 2:00:00 3:59:59 4% NA NA NA NA 4:00:00 4:59:59 4% 4% 2% NA NA 5:00:00 7:59:59 10% 10% 4% 4% NA 8:00:00 11:59:59 10% 10% 4% 4% 4% ≥ 12:00:00 10% 10% 4% 4% 4%

Hard Outage Credit Schedules. Availability Credits as a percent of MRC E-LAN EVC Availability Global Tiers A, B and US U.S. and Global Tier A Global Tier B From (Mins) To (Mins) Platinum Gold, Silver or Bronze Gold, Silver or Bronze 1 43 5% NA NA 44 120 10% 10% 5% 121 240 15% 10% 5% 241 360 25% 15% 10% 361 480 30% 15% 10% 481 720 40% 20% 10% > 720 50% 20% 10% MTTR Credit as a Percent of MRC Ethernet Switched E- LAN Services Core Network Outage Time U.S. Global Tiers A & B U.S. Global Tier A Global Tier B From Hr:Min:Sec Se c To Hr:Min:Sec Se c Platinum Platinum Gold, Silver or Bronze Gold, Silver or Bronze Gold, Silver or Bronze 2:00:00 3:59:59 4% NA NA NA NA 4:00:00 4:59:59 4% 4% 2% NA NA 5:00:00 7:59:59 10% 10% 4% 4% NA 8:00:00 11:59:59 10% 10% 4% 4% 4% ≥ 12:00:00 10% 10% 4% 4% 4%

Hard Outage Credit Schedules. Availability Credits as a percent of MRC E-LAN EVC Availability Global Tiers A, B and US U.S. and Global Tier A Global Tier B From (Mins) To (Mins) Platinum Gold, Silver On-Net (Platinum) Off-Net (Gold or Bronze Gold, Silver Silver) Off-Net (Gold or Bronze Silver) 1 43 5% NA NA 44 120 10% 10% 5% 121 240 15% 10% 5% 241 360 25% 15% 10% 361 480 30% 15% 10% 481 720 40% 20% 10% > 720 50% 20% 10% MTTR Credit as a Percent of MRC Ethernet Switched E- LAN Services Core Network Outage Time U.S. Global Tiers A & B U.S. Global Tier A Global Tier B From Hr:Min:Sec To Hr:Min:Sec Platinum Platinum Gold, Silver On-Net (Platinum) On-Net (Platinum) Off-Net (Gold or Bronze Gold, Silver Silver) Off-Net (Gold or Bronze Gold, Silver Silver) Off-Net (Gold or Bronze Silver) 2:00:00 3:59:59 4% NA NA NA NA 4:00:00 4:59:59 4% 4% 2% NA NA 5:00:00 7:59:59 10% 10% 4% 4% NA 8:00:00 11:59:59 10% 10% 4% 4% 4% ≥ 12:00:00 10% 10% 4% 4% 4%