Guest Requests Clause Samples

Guest Requests. If you are dissatisfied with any service received at the QCNY Spa, or any other aspect of your visit, for any reason, you must notify a member of the QCNY Spa team before leaving the spa. This allows us to promptly investigate and address any issues or concerns. No refunds will be issued for complaints not raised to QCNY staff within twenty-four (24) hours of your visit. • QCNY is not responsible for the loss, theft, damage, destruction, or other impairment of any item that has been left anywhere within spa premises. If you lose an item, notify a staff member as soon as possible.