Grievance Processing Standards Clause Samples

Grievance Processing Standards. C.5.16.6.1. The contractor shall process grievances and document results within 60 calendar days of receipt of the grievance. The contractor shall notify the Contracting Officer of all grievances not processed to completion within 60 calendar days of receipt. C.5.16.6.2. The contractor shall provide an interim written response to the filer of the grievance by the 30th calendar day after receipt for all grievances not processed to completion by that date. C.5.16.6.3. The contractor shall provide a written response to the filer of the grievance within 60 calendar days of receipt of the grievance. Written correspondence shall include a point of contact for the beneficiary to contact for further information, and shall provide an opportunity for the grievant, if not satisfied with the resolution, to request a second review by a different individual.