Go-Live Support Sample Clauses
The Go-Live Support clause outlines the assistance and resources that a service provider will offer to a client during the initial launch or deployment phase of a new system or software. Typically, this support includes on-site or remote technical help, troubleshooting, and guidance to ensure a smooth transition from testing to full operational use. By specifying the scope and duration of support, this clause helps ensure that any issues encountered during go-live are promptly addressed, minimizing disruption and facilitating a successful implementation.
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Go-Live Support. 12.1 During the first [·] weeks following the Service Commencement Date, the Contractor shall ensure that there is adequate support for Staff. As a minimum the support staff to Staff ratio shall be 1:12. Support staff shall include “floor walkers” as well as team leaders. Floor walkers shall support the Staff and shall comprise the Contractor’s employees, supplemented as Client considers reasonably appropriate by Client employees.
Go-Live Support. Philips will provide on-site clinical go-live support during the implementation for new version upgrades and updates. Go-live support will be scheduled between 7:00 AM – 7:00 PM Monday through Friday, relative to the new software version. Customer may request additional go-live support, or go-live support outside of standard hours, at an additional cost.
Go-Live Support. For 1 of the Initial Training days, which includes a maximum of eight (8) hours per day, the GUARDIAN RFID Trainers will be on the Customer’s premises to provide support to the Authorized Customer Personnel by answering on-the-job questions that arise and reinforcing skills covered during the Complete End-User Training (the “Go-Live Support”).