GETTING ASSISTANCE Clause Samples
The "Getting Assistance" clause outlines the process by which one party can request help, support, or information from the other party during the course of their agreement. Typically, this clause specifies the types of assistance that may be requested, such as technical support, access to resources, or clarification of procedures, and may set out the timeframe or method for making such requests. Its core practical function is to ensure that both parties have a clear mechanism for obtaining necessary help, thereby facilitating smooth cooperation and minimizing misunderstandings or delays.
GETTING ASSISTANCE. 6.1 You may call the Customer Call Centre on ▇▇▇▇▇▇▇▇ or visit LPB Branches or visit Our website if You want to amongst others do any of the following:
6.1.1 Receive information about your account.
6.1.2 Lodge your complaints.
GETTING ASSISTANCE. 5.1 You may call the Free Customer Call Centre on ▇▇▇▇▇▇▇▇ or visit LPBLPB Branches or visit Our website if You want to amongst others do any of the following:
5.1.1 Receive information about loans.
5.1.2 Lodge your complaints.
GETTING ASSISTANCE. We want you to be satisfied with the dental care you receive. If you have any questions or concerns, please discuss them with your personal care Participating Dentist or with other Participating Providers who are treating you. Most Participating Dental Offices have an administrative office staffed with representatives who can provide assistance if you need help obtaining Services. Member Services representatives are also available to assist you Monday through Friday (except holidays), from 8 a.m. to 6 p.m. Portland area ▇▇▇-▇▇▇-▇▇▇▇ All other areas ▇-▇▇▇-▇▇▇-▇▇▇▇ TTY for the hearing and speech impaired 711 Language interpretation services ▇-▇▇▇-▇▇▇-▇▇▇▇ You may also e-mail us by registering on our website at ▇▇.▇▇▇/. Member Services representatives can answer any questions you have about your benefits, available Services, and the facilities where you can receive Services. For example, they can explain your dental benefits, how to make your first dental appointment, what to do if you move, what to do if you need Emergency Dental Care while you are traveling, and how to replace your ID card. These representatives can also help you if you need to file a claim, or a complaint, grievance or appeal as described in the “Grievances, Claims, and Appeals” section. Upon request, Member Services can also provide you with written materials about your coverage. Emergency and Urgent Dental Care In a Dental Emergency If you have an Emergency Dental Condition that is not a medical emergency, Emergency Dental Care is available 24 hours a day, every day of the week. Call the Dental Appointment Center and a representative will assist you or arrange for you to be seen for an Emergency Dental Condition. We cover limited Emergency Dental Care received outside of our Service Area from Non-Participating Providers and Non-Participating Dental Offices. You will need to contact these providers and offices directly to obtain Emergency Dental Care from them. See “Emergency Dental Care” under “Emergency Dental Care and Urgent Dental Care” in the “Benefits” section for details about your Emergency Dental Care coverage. Obtaining Urgent Dental Care If you need Urgent Dental Care, call the Dental Appointment Center and a representative will assist you. We do not cover Urgent Dental Care (or other Services that are not Emergency Dental Care) received outside of our Service Area or from Non-Participating Providers and Non-Participating Dental Offices. See “Urgent Dental Care” under “Emergenc...
GETTING ASSISTANCE. There are many organisations that can provide you with support and assistance in case you develop a problem with gambling, and we recommend that players contact a self help organisation for additional help. The following websites offer advice and guidance. Each one contains help line numbers and an email address that you may contact if you would like confidential advice and support. ▇▇▇.▇▇▇▇▇▇▇▇.▇▇.▇▇ ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇ ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ If you would like to prevent access to other gaming, wagering or gambling facilities on the Internet please visit ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇. Gamblock blocks access to Internet gambling sites on the World Wide Web. It can help problem gamblers avoid the dangers of unrestricted gambling. Giamax Gaming Ltd. takes your privacy very seriously. This Privacy Policy sets out our data processing practices and your options regarding the ways in which your personal information is used. If you have any requests concerning your personal information or any queries with regard to these practices please contact us at ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇.
GETTING ASSISTANCE. 9.1 You may call the Customer Call Centre on ▇▇▇▇▇▇▇▇ or visit LPBLPB Branches or Agents or visit Our website if You want to amongst others do any of the following:
9.1.1 receive information about Agents;
9.2 Mobile Money Services in Lesotho are regulated by the Central Bank of Lesotho. If You are not satisfied with the outcome of a complaint, You are welcome to approach the Central Bank with a request to intervene.
9.3 The contact details of the Central Bank are:
9.3.1 Telephone number: ▇▇▇▇ ▇▇▇▇
9.3.2 Website: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇
GETTING ASSISTANCE. 6.1. You may call the Customer Call Centre on ▇▇▇▇▇▇▇▇ or visit LPB Branches or visit Our website if You want to amongst others do any of the following:
6.1.1 Receive information about your account.
6.1.2 Lodge your complaints.
6.2. The Customer Call Centre shall be available to You between the hours of 0800hrs -1700hrs weekdays and 0800hrs-1300hrs on Saturday. It shall not be available on Public Holidays, or any other day so approved by the Central Bank of Lesotho.
GETTING ASSISTANCE. If you have questions about the Services you can get from an ASH Plans Participating Provider or another licensed provider with which ASH contracts, you may call ASH Plans Customer Service Department at ▇-▇▇▇-▇▇▇-▇▇▇▇ (TTY users call 711), weekdays from 5 a.m. to 6 p.m. Pacific time.