GENERAL SERVICE WINDOW Clause Samples

GENERAL SERVICE WINDOW. HP-OMS will provide a general Service Window, which will apply to all Incidents of all Priorities except MUO Priority Incidents. The Service Window will be provided at the following Customer Site local times (local holidays will be considered weekend days). GENERAL SERVICE WINDOWS FOR ALL CUSTOMER SITES WORLDWIDE EXCEPT ISRAEL WILL BE: o Monday - Friday 8:00AM-5:00PM (Local time) or 9:00AM-6:00PM (Local time) - Depending on office working hours GENERAL SERVICE WINDOWS FOR ISRAEL WILL BE: o Sunday - Thursday 8:00AM-7:00PM (Collectively, the "GENERAL SERVICE WINDOW").