FTIS Hours Clause Samples

FTIS Hours. 18 5.3 AdditionalServices.... ...............................................20 (a) In general............................................................20 (b) Rates for Additional Services.........................................20 (c) Increase in rates.....................................................20 5.4 Updates and enhancements..............................................20 (a) Development not requested by FTIS.....................................20 (b)

FTIS Hours. (a) After Completion of Initial Conversion and throughout the remainder of the term of this Agreement, SunGard shall provide FTIS a pool of hours for services ("FTIS Hours"). Such services shall include: (i) assistance in the operation of the Software; (ii) help desk support; (iii) training; (iv) new conversions, representing customers of FRI Clients newly managed by FRI or any FRI Affiliate; (v) custom development; and (vi) maintenance, support and other services provided by SunGard hereunder to the extent that FTIS Hours are used therefor in accordance with this Agreement. (b) In assigning personnel to tasks using FTIS Hours, SunGard shall use reasonable efforts to maintain continuity of personnel. Notwithstanding the foregoing, SunGard shall have the right, in its reasonable discretion, to assign tasks using FTIS Hours to various SunGard employees and individual contractors, so long as such employees and individual contractors are qualified for such tasks, it being understood that both parties will benefit if SunGard personnel who have responsibilities for multiple customers are sometimes assigned to tasks using FTIS Hours. (c) On a monthly basis, FTIS and SunGard shall consult regarding the types of tasks being performed using FTIS Hours, as well as the types of tasks anticipated by the parties. SunGard shall provide personnel suited to the anticipated tasks. FTIS shall act reasonably in any request that the mix of tasks be altered in such a manner as to require the assignment of different personnel by SunGard, and shall provide SunGard at least three (3) months notice prior to requiring any such alteration. (d) Beginning the first complete month after Completion of Initial Conversion, SunGard shall provide FTIS with two thousand eight hundred thirty-three (2,833) FTIS Hours per month. SunGard shall provide FTIS with an additional one hundred forty-two (142) hours per month for each seven hundred fifty thousand (750,000) Processed Open Accounts by which the Processed Open Accounts exceeds five million (5,000,000). Such additional hours shall be provided beginning three (3) months following the month in which such 750,000 Processed Open Accounts came into existence. In the event that Processed Open Accounts grow to a level requiring additional hours per month, but later sink below that level, SunGard's requirement to provide such additional hours shall terminate three (3) months following the month in which such Processed Open Accounts sank below such l...