Common use of Framework KPI Review Process Clause in Contracts

Framework KPI Review Process. If Service Providers meet the minimum requirements noted above (Framework KPIs) their total combined price and quality score will not change. If however, the minimum standards noted above (Framework KPIs) are not met, the price and quality score will be reduced by a set percentage for each of the KPIs that fail to meet the minimum requirements noted above (Framework KPIs). The reduction in the total combined price and quality score for each KPI will be as follows: • KPI 1 – 0.5% reduction for each monthly breach during each of the Framework KPI Review periods (therefore, if there are 3 breaches over one review period this will equate to a reduction of 1.5%) • KPI 2 – 0.5% reduction for each monthly breach during each of the Framework KPI Review periods (therefore, if there are 3 breaches over one review period this will equate to a reduction of 1.5%) Contract amendments are client specific and will be issued at point of call off 1. The Capability Criteria may include: - The Service Provider’s capability to carry out a project of the size and complexity of the proposed project; - The Service Provider’s capability to carry out works in the locality of the proposed project; - The Service Provider’s capability to carry out projects involving the type of construction that the proposed project involves - The Service Provider’s financial stability and standing; - The insurances held by the Service Provider; - The Service Provider’s health and safety record; - The Service Provider’s capacity, taking into account the value of Services already awarded to it under the Framework Agreement; and - The Service Provider’s performance against Call Off Contract KPIs on current or previous Call Off Contracts awarded to it under the Framework Agreement; 2. The Service Providers acknowledge that in determining whether a Service Provider satisfies the Capability Criteria in respect of a particular Call Off Contract the Client or the Authorised Entity may have regard to: a. the information provided by the Service Provider in its tender submission for a place on the Framework Agreement (the “Tender Submission”); b. any update of such information that the Service Provider provides pursuant to paragraph 3 of this Schedule 4; and c. any other information or knowledge that the Client or the Authorised Entity holds about the Service Provider (whether obtained through market sources or otherwise), and which the Client or the Authorised Entity considers relevant. 3. On an annual basis during the Framework Term the Client may request the Service Provider to provide it with an updated version of the information the Service Provider provided in its Tender Submission in such format as the Client may reasonably specify. The Service Provider shall provide the Client with such information within five (5) Working Days of any request, or within such longer period as the Client may specify.

Framework KPI Review Process. If Service Providers meet the minimum requirements noted above (Framework KPIs) their total combined price and quality score will not change. If however, the minimum standards noted above (Framework KPIs) are not met, the price and quality score will be reduced by a set percentage for each of the KPIs that fail to meet the minimum requirements noted above (Framework KPIs). The reduction in the total combined price and quality score for each KPI will be as follows: •  KPI 1 – 0.5% reduction for each monthly breach during each of the Framework KPI Review periods (therefore, if there are 3 breaches over one review period this will equate to a reduction of 1.5%) •  KPI 2 – 0.5% reduction for each monthly breach during each of the Framework KPI Review periods (therefore, if there are 3 breaches over one review period this will equate to a reduction of 1.5%) Contract amendments are client specific and will be issued at point of call off 1. The Capability Criteria may include: - The Service Provider’s capability to carry out a project of the size and complexity of the proposed project; - The Service Provider’s capability to carry out works in the locality of the proposed project; - The Service Provider’s capability to carry out projects involving the type of construction that the proposed project involves - The Service Provider’s financial stability and standing; - The insurances held by the Service Provider; - The Service Provider’s health and safety record; - The Service Provider’s capacity, taking into account the value of Services already awarded to it under the Framework Agreement; and - The Service Provider’s performance against Call Off Contract KPIs on current or previous Call Off Contracts awarded to it under the Framework Agreement; 2. The Service Providers acknowledge that in determining whether a Service Provider satisfies the Capability Criteria in respect of a particular Call Off Contract the Client or the Authorised Entity may have regard to: a. the information provided by the Service Provider in its tender submission for a place on the Framework Agreement (the “Tender Submission”); b. any update of such information that the Service Provider provides pursuant to paragraph 3 of this Schedule 4; and c. any other information or knowledge that the Client or the Authorised Entity holds about the Service Provider (whether obtained through market sources or otherwise), and which the Client or the Authorised Entity considers relevant. 3. On an annual basis during the Framework Term the Client may request the Service Provider to provide it with an updated version of the information the Service Provider provided in its Tender Submission in such format as the Client may reasonably specify. The Service Provider shall provide the Client with such information within five (5) Working Days of any request, or within such longer period as the Client may specify.