For software. The Supplier hereby agrees to make available to the Purchaser a Software maintenance and support service for the Support Period in successive renewable twelve (12) month periods. The Software maintenance and support service shall provide for: 4.2.1 A service desk (contacted through a telephone help line) to enable the Purchaser to obtain a quick response to the Purchaser's Software Problems. The service desk shall operate during 8:30a.m. - 5:30p.
Appears in 2 contracts
Sources: Oem Purchase Agreement (Interwave Communications International LTD), Oem Purchase Agreement (Interwave Communications International LTD)