Fault Classification Clause Samples
The Fault Classification clause defines how different types of faults or failures are categorized within the context of an agreement or system. Typically, it outlines specific categories such as minor, major, or critical faults, and may provide criteria or examples for each classification to guide parties in identifying the severity of issues. By establishing clear definitions and categories, this clause ensures that all parties have a mutual understanding of the seriousness of faults, which in turn helps determine appropriate response times, remedies, or escalation procedures, thereby promoting efficient resolution and minimizing disputes.
Fault Classification. 4.1 The Contractor and Client shall classify Faults by priority. Priorities shall range from Priority 1, which is the most serious, to Priority 4, which has the lowest priority. All classifications of Fault (irrespective of priorities) are treated in the same way, but have different response times and escalation levels as described below.
4.2 The Contractor shall assign Fault categories based on the perceived effect on the Services. The following Fault priorities and definitions shall be adopted:
Fault Classification. At the time you report a fault to us, given that all the necessary information in relation to the symptoms of the fault are provided, we will classify your fault according to its severity:
Fault Classification. 2.5.1.1 Faults arising in segments of the network illustrated in figure 4 will be classified as follows:
Fault Classification. 4.8.1.1 There are five categories to which a fault can be allocated during testing. A fault must always be allocated to one of these categories and for each fault it should be determined which operator will take responsibility for resolving it. Corrections of the faults should be made within the time agreed for each fault category. Fatal Immediately Inadmissible 3 days Major 4 weeks Minor before Operational Phase Imperfections before general availability
4.8.1.2 A fault is classified „fatal‟ if this fault causes a situation in which it is not possible or useful to continue testing. Fatal faults have a significant impact on the test schedule, as all test activities will be stopped until the fault is rectified. Fatal faults therefore need to be fixed immediately.
4.8.1.3 Inadmissible faults are faults which are not allowed in the operational phase but can be allowed in a test phase. Although a test phase can be continued if such a fault occurs, the solution for the fault has to be available within 3 days unless otherwise agreed.
4.8.1.4 Major faults affect the quality of the service in operational status. After a major fault has been detected, the solution for the problem has to be available within four weeks unless otherwise agreed.
4.8.1.5 Minor faults also affect the quality of a service in an operational situation. However these faults are not perceived by an end-user and are less urgent to resolve. Both parties need to determine the period of time in which the solution for these faults need to be made available/ deployed and must be completed by at least the start of the operational phase.
Fault Classification. To achieve a functioning service provisioning, with minimum interruptions or any other faults, Dawiyat Integrated and the OLO shall co-operate in the operation and maintenance of their networks. The Parties will monitor their respective networks and interfaces according to their respective responsibility. The Parties shall report faults to the other Party’s position responsible for fault reporting in Contacts in Annex E. The Parties agree the following fault classification principles will apply. The Parties commit to work together in good faith to establish the classification of faults in specific instances. The Table below defines Fault Severity levels. Service-Affecting Service Interruptions to other Party. Non-Service-Affecting No Services Impacts. Fibre Cut Faults derived from a cut in a fibre
Fault Classification. DRD shall classify faults according to their severity as either a Service Affecting Fault or Non-Service Affecting Fault. In the case of a Service Affecting Fault, DRD undertakes to use all reasonable endeavours to dedicate resources at all times to address the problem. Any incident, which has no adverse effect on the Client’s operations, will be treated as “planned work” and repairs will be carried out by DRD during DRD's normal working hours address the problem. A Service Affecting Fault means any fault, repair Service Affecting repair or condition affecting the Customer’s service(s) as registered by Customer. Non-Service Affecting Non-Service Affecting Fault means any fault, repair or condition that is not a Service Affecting Fault. NSA faults raised outside normal working hours can be deferred until the following day for resolution if both parties agree.
Fault Classification. CCPRO will classify faults according to their severity as either a Service Affecting Fault or Non-Service Affecting Fault. In the case of a Service Affecting Fault, CCPRO undertakes to use all reasonable endeavors to always dedicate resources to address the problem. Any incident, which has no adverse effect on the Client’s operations, will be treated as “planned work” and repairs will be carried out by CCPRO during CCPRO's normal working hours (i.e., 09.00 to 17.00) to address the problem.
Fault Classification. AVALLE shall classify faults according to their severity as either a Service Affecting Fault or Non-Service Affecting Fault. In the case of a Service Affecting Fault, AVALLE undertakes to use all reasonable endeavours to dedicate resources at all times to address the problem. Any incident, which has no adverse effect on the Client’s operations, will be treated as “planned work” and repairs will be carried out by AVALLE during AVALLE's normal working hours address the problem. A Service Affecting Fault means any fault, repair or condition affecting the Service Affecting Customer’s service(s) as registered by Customer. Non-Service Affecting Non-Service Affecting Fault means any fault, repair or condition that is not a Service Affecting Fault. NSA faults raised outside normal working hours can be deferred until the following day for resolution if both parties agree.