EYEWITNESS SCHEME Clause Samples

EYEWITNESS SCHEME. The Franchisee shall continue to operate its "Eye Witness" scheme that allows passengers to email reports of anti-social behaviour on Passenger Services and Station (including vandalism and fare evasion) in order that the Franchisee may deploy its revenue enforcement officers and other authorities (including the British Transport Police) to respond. In doing so, the Franchisee shall communicate such scheme to passengers and ensure that staff at the Franchisee’s control centre are trained to respond appropriately to any reports of anti-social behaviour during the hours of operation of the Passenger Services.