EXTRA RISK. Council Tax Administration Issue annual and ad-hoc bills Determine entitlement to discounts, exemptions, liability of dwellings & hardship applications Increase in new properties and businesses leads to increased workload Liaise with customers including payment arrangements, queries Issuing recovery notices (reminders, final notice and summons) and take follow up action Represent the Council at Magistrates’ court to obtain Liability Orders and Valuation Tribunals Increase in digital contact takes away traffic from customer Services but increases email traffic to revenues and benefits Completion notices for new properties and liaise with the Valuation Office Agency to maintain an accurate banding list and ensure it is reconciled monthly Referring cases and supporting fraud Investigation where potential fraud is identified. Monthly reconciliations and year end balancing that include monthly reports of significant variances to the plan Provide information for responses to customer complaints Provide tax base information on request changes Statistical returns Carrying out quality and controls checks Authorise write-offs below £500 and information for write offs over £500
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