EXCLUSIONS FROM MANAGED SERVICES Clause Samples
POPULAR SAMPLE Copied 9 times
EXCLUSIONS FROM MANAGED SERVICES. A. The following is a list of costs, expenses, charges or services explicitly excluded from the Managed Services listed in any MSA executed by Client. The below is not meant to constitute a complete list, and any cost, expense, charge, or service that is not specifically listed and explicitly included in an executed MSA is excluded from Managed Services by definition:
EXCLUSIONS FROM MANAGED SERVICES. A. The following is a list of costs, expenses, charges or services explicitly excluded from the Managed Services listed in any MSA executed by Client. The below is not meant to constitute a complete list, and any cost, expense, charge, or service that is not specifically listed and explicitly included in an executed MSA is excluded from Managed Services by definition: ▪ Any parts, equipment, or hardware costs, fees or charges of any kind ▪ Any software, licensing, software assurance, renewal, or upgrade fees of any kind ▪ Any taxes of any kind ▪ Any shipping, handling, courier, or postage charges of any kind ▪ Any 3rd party vendor, OEM, or other manufacturer support fees or incident fees of any kind ▪ Any hardware/software and computer systems supported by a 3rd party vendor, OEM, or other manufacturer ▪ Any medical equipment ▪ Any premises wiring services (voice/data/video cabling) of any kind ▪ Training of any person in any context, unless otherwise specified ▪ Travel, travel time, gas or gas mileage, per diem or accommodations, when applicable, when visiting Client offices or any other third party site on Client’s behalf ▪ Any non-IT materials needed to provide services or requested by Client, including but not limited to office supplies or media ▪ Any type of service, repair, reconfiguration, maintenance or management occasioned or made necessary by the alteration of systems, devices, software or other resources, with or without administrative access to such resources, by anyone other than authorized ▇▇▇▇▇▇▇ Tech personnel. Includes any change or service occasioned by acts or omissions by the Client's own employees, principals, consultants, subcontractors, third party vendors, or any other third parties who may have or have had physical, logical or remote access to Client’s resources ▪ Maintenance of third party applications, software, software packages or add-ons, whether acquired through ▇▇▇▇▇▇▇ Tech or any other source. The only exception is software made or modified by ▇▇▇▇▇▇▇ Tech in order to provide managed services. ▪ Any software programming or scripting (creation or modification of software code) and program (software) maintenance ▪ Any work, project, service or support of any kind, whether one-time, periodic, or ongoing, that involves a new resource that was not present at the time an MSA is executed ▪ Any work that does not qualify as a service ticket with respect to restoring the normal functioning of the resources being managed as per an M...
EXCLUSIONS FROM MANAGED SERVICES. 4.1 The following is a list of costs, expenses, charges or services explicitly exclude from the Managed Services listed in any Service Order executed by Customer. The below is not meant to constitute a complete list, and any cost, expense, charge, or service that is not specifically listed and explicitly included in an executed Service Order is excluded from Managed Services by definition: • Any parts, equipment, or hardware costs, fees or charges of any kind • Any software, licensing, software assurance, renewal, or upgrades fees of any kind • Any taxes of any kind • Any shipping, handling, courier, or postage charges of any kind • Any 3rd party vendor, OEM< or other manufacturer support fees or incident fees of any kind • Any premise wiring services of any kind • Any type of service, repair, reconfiguration, maintenance or management made necessary by the alternation of systems, devices, software or other resources, with or without administrative access to such resources, by anyone other than authorized Seller personnel. This includes any charges or services occasioned by acts or omissions by the Customer’s own employees, principals, consultants, subcontractors, third party vendors, or any other third parties who may have or have had physical, logical or remote access to Customer’s resources • Any work, project, service or support of any kind, whether one-time periodic, or ongoing that involves a new resource that was not present at the time an MSA was executed
EXCLUSIONS FROM MANAGED SERVICES. The following is a list of costs, expenses, charges or services explicitly excluded from the Managed Services listed in any SOW, Quote or related INCS Invoice executed by Client. The below is not meant to constitute a complete list, and any cost, expense, charge, or service that is not specifically listed and explicitly included in an executed SOW, Quote or related INCS Invoice is excluded from Managed Services by definition: